A recent survey from the International Foundation For Protection Officers (IFPO) just came out with their findings from surveying 10,600 security guards in nine countries, including the U.S. The top three sectors where the officers worked was banking/financial services (11%), colleges/universities (9%) and government services (7%), and an interesting 24% of them had undergrad degree. Two thirds were between the ages of 26 and 45, and a quarter were 46 and above. In terms of gender, 76% were male, with 22% female, and 2% identifying as other.
Among the duties that the front line survey participants put as most frequent were access control (54%), physical patrols/surveillance (48%) and customer service clocked in at a notable 44% of their task time.
Our WWPro security guards follow many of these percentages while also being committed to our continuing training programs and reviews. Customer service is a large part of how our officers help the public or staff we’re serving.