Kindness and security guards is not an oxymoronic phrasing, but really an ideal marriage of qualities: being kind while also being the ultra responsible watcher of safety for people and property at given locations.
At WWPro our security guards come out of quality backgrounds including police and military, but they also go through a battery of tests for kindness and helpfulness and a training program to bring out the best of human nature while protecting against and facing the worst of human nature.
A kind security officer is there to offer a soft smile or good words as they do their duties and people do their shopping or business. They bring lost children back to their parents. One guard recently helped a lost dog who wandered into the mall she was guarding. Security guards are in uniform, and sometimes can be armed to various extents, so it is obvious they’re there as a deterrent to criminal activity, and as a living warning to potential criminal pursuits. Yet, that responsibility, as we teach our security guards, is not an opposite to being a nice woman or man while wearing a uniform. The uniform represents decency, helpfulness and dedication to security duty.
Our guards, both women and men, are encouraged to do acts of kindness where appropriate and within the scope of their duties and to keep a friendly face while they circulate. This goes to our professional job performance, and to the business reputation of our clients.