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Security Guards Helping Customers – Good For Your Business

Security Guards Helping Customers – Good For Your Business

May 15, 2022

Most people wouldn't think of security guards as being in a retail store, mall, hospital, bank or corporate office to help customers, but in fact, that can often be a main, daily function. At WWPro one of our criteria for hiring security guard personnel is their people skills – who well do they relate with and communicate with people. Security guards help make customers feel more at ease and safe while they are in your business. This can be especially beneficial if your business deals with a lot of traffic and there is the potential for more threats, including from customers with grievances—a more common instance in these times. Having security guards present can also give your business a more professional feeling, which may encourage customers to do business with you.

How do security guards help customers?

Customers often feel safer when security guards are present. This is especially true in businesses that are located in high-crime areas. Security guards can help customers feel more comfortable by providing a visible presence and deterring crime. In some cases, security guards may also be able to provide assistance to customers who need it. For example, security guards can help customers who are lost or help them find items that they have misplaced. They can direct them to different parts of a building or store, and even serve as a kind of guide for the individual. They help kids locate their parents, or give a helping hand to a customer who may need it.

If there is an emergency, security guards are the perfect agents for directing and managing crowds to exits or safe zones. Our WWPro security officers are trained to be well-versed in the company’s emergency plans and measures. They can also monitor activities and provide a reassuring presence for customers who may be feeling anxious from some reason.

Overall, security guards can play an important role in making businesses more customer-friendly. By providing a visible presence and deterring crime, security guards can help make businesses more inviting for customers.

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How to Select the Best Corporate Security Guard

How to Select the Best Corporate Security Guard

May 5, 2022

When it comes to security for your corporate facilities, excellence and experience are the watchwords. That's why it's important to carefully select your corporate security guard teams, and at WWPro our corporate security guards are among the elite best, yet are affordable, and there’s no contract involved.

For keeping corporate properties and staff safe and secure and ready for disasters that may come, it is critical to have security guards that are both highly trained and have real-world experience. The security guards at corporate HQ and other offices or plants need to be able to handle any situation — including natural catastrophes or terrorist situations. This, of course, takes the highest level training and deep integrity brought to managing security teams and hiring only those with the kind of experience that is the foundation for the successful corporate security. The security guard team you select should also be able to work well with other security personnel in your company, including the cybersecurity department. Cooperation between security responsibilities can make the difference in preventing harm, damage or theft. It's also important that the security guard team is able to work together seamlessly. They should be able to coordinate with each other effectively — a trait that WWPro works on constantly.

We work with your corporate people to make sure our security officers are well trained trained in security protocols specific to your company.

Security guard teams should be honest and trustworthy as they are part of your public face and also responsible for the personal safety of all staff and visitors. They should also know how to handle difficult situations as it is highly probably that people with grievances or other psychological challenges are going to visiting your corporate buildings and plants, or perhaps employed there. You need to be able to trust your security officer team to protect everybody at all levels of threats.

It is important to select a security guard team that is comfortable working long hours. They should be able to work nights, weekends, and holidays if necessary. It's also important to select a security team that is willing to work with the company to create a security plan that meets the specific needs of the company. This security plan should be reviewed and updated on a regular basis.

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Security Guards For Personal Estates

Security Guards For Personal Estates

April 25, 2022

Here at WWPro, when it comes to personal estate security, nothing is more important than protecting the people and property of those who matter most. For wealthy families, this means hiring security officers to protect their estate and personal belongings. Security guards for personal estates have a number of responsibilities, chief among them being the safety and security of those who live on the property.

What are the responsibilities for security guards on personal estates?

The most important responsibility of security guards on personal estates is to protect the people who live there. This includes the family members, as well as any staff or other individuals who may be present on the property. Security guards must be vigilant at all times and be able to identify potential threats before they become a problem. Security of property includes homes, outbuildings, and any other structures that are present on the estate, and, in addition, all valuable assets on the property, from cars to boats in the water or stored. Security guards must be familiar with the layout of the property and know where all of the entrances and exits are located, including any weak points that could allow determined, well-planned threats to enter. They also need to know how to properly secure all of the doors and windows to keep intruders out.

How do security guards protect families and property at wealthy estates?

Security guards who protect wealthy families and their property have an important job. They not only keep the family safe from intruders but also act as a deterrent to would-be criminals. Here are some of the ways security guards safeguard personal estates: Most security guards working on personal estates are armed. This provides a significant deterrent to anyone thinking about breaking into the property. The security guards also conduct regular security patrols of the property, both during the day and at night. They know the layout of the property well and can quickly spot any suspicious activity.

The security guards are also responsible for screening visitors to the property. This includes checking ID, verifying appointments, and making sure visitors are not carrying any weapons. In some cases, security guards may also be required to search visitors' belongings before they are allowed onto the property.

Security guards working on personal estates often have a great deal of experience and receive extensive training. This ensures that they are well-prepared to handle any security situation that may arise.

Families can rest assured knowing that our WWPro security guards are keeping them safe from harm.

If a crime does occur, security guards are often the first responders and can provide critical information to law enforcement that can help them solve the crime.

Call us to talk over your security guard team needs – we’re available for short or long term time frames for our services – all inquiries welcome>

Armed Security Guards at Mexican Hotels

Armed Security Guards at Mexican Hotels

April 15, 2022

If you're traveling to Mexico, it's important to be aware of the safety and security measures in place at the hotel you’re staying at. Many hotels in Mexico employ armed security guards to protect guests and property. Private armed security is a common sight in Mexico, especially in areas that are frequented by tourists.  While this may seem alarming at first, it's important to remember that security is a top priority for Mexican hotels and larger stores or malls. By having armed security guards on staff, hotels are assuring their guests of quality security, sending a warning to would-be criminals, and, of course, providing real human walls of security around guests. We at WWPro have security guard personnel placed in hotels in Cancun, and we’re available for having out teams work at other hotels in the area.

Armed security guards are responsible for the safety of the guests and employees of the hotel. They patrol the premises and respond to any security incidents that occur. They may also provide armed escorts for guests who request them. In some cases, security guards may also be responsible for providing first aid and other immediate medical assistance.

If you're staying at a hotel in Mexico, be sure to familiarize yourself with the security procedures that are in place. By understanding the role of armed security guards, you can help ensure your safety and the safety of those around you.

If you’ve been to Mexico over the past years you know it is a common site to see armed security in hotels and other concourses. The first thing you'll notice about armed security guards in Mexican hotels is that they are always armed with a gun. This is because they need to be able to protect staff, guests and themselves in the event of an attack. They also wear a uniform that makes them easily identifiable as security guards – a deterrent to threats unto itself.

When you check into a Mexican hotel, an armed security guard or two will usually be the first staff people you see. Sometimes they will ask for your ID and then escort you to your room. Of course, they are on duty during the night, so you can feel safe knowing that there is someone armed and trained to protect you 24/7 if anything happens. Armed security guards in Mexican hotels are there to deter would-be criminals and therefore should be of a certain level of training, as are our WWPro security guard teams in place in Cancun hotels. They are there to be helpful. So if you ever find yourself in a situation where you need help, don't hesitate to ask the armed security guard for assistance.

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The Mental Toughness of Security Guards

The Mental Toughness of Security Guards

April 5, 2022

Security guard is among the toughest jobs in the world, and it is dangerous, no doubt. They have to deal with a wide range of in-the-way-of-harm situations, often without immediate backup. They need to be able to handle stress and keep their composure in situations that would make most people extremely stressed and unable to respond. And they need to be able to do all of this while maintaining a professional attitude.

Security guards are often the first responders in emergency situations. They are the ones who have to deal with potential threats and diffuse difficult situations. This requires a great deal of mental toughness. They need to be able to stay calm under pressure and make quick decisions that can save lives or stop customers or staff from being harmed, or in a situation of conflict, as in a customer who is abusive to a staff member. This mental toughness means being able to think on their feet, take in a situation and smartly / wisely decide what the most helpful response is.

Security guards also need to have excellent communication skills. They need to be able to communicate effectively with both co-workers and the general public. They need to be able to give clear instructions and provide updates in a timely manner. Maintaining their composure when dealing with difficult people or situations is a skill expected in a superior security officer.

The mental toughness of security guards is essential to their job. Without it, they would not be able to effectively help people or respond to threats. It takes a special type of person to be a security guard.

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The Advantage of Security Guard Teams

The Advantage of Security Guard Teams

March 25, 2022

When security is among the first priorities to be thought through in many situations, security guard teams (multiples of officers) are an advantage to be seriously considered. Security guards working as a team are can offer quality protection for numbers of people and larger to very large properties. Security officers who are trained to work as a team are better prepared to handle emergencies and difficult situations as part of a coordinated effort that includes training as a coordinated team which in turn is much more capable in handling emergencies, threats and crime. The team participates in the coordination which in turn drives the quality of the team. It is self enforcing. And it works for your business and your bottom line.

Security guard teams provide a quantum level higher of security than security guards working alone - at a number of critical levels. When security guards work together, they can cover more ground and keep a closer eye on more people and property assets. Security guard teams are also trained to communicate with each other to coordinate their efforts. This coordination is especially germane to the ultimate in protecting staff, customers or clients and the property and assets of your business.

Another advantage of security guard teams is that they can be better prepared to handle emergencies. Security guards working as a team respond quickly and effectively to a wide range of situations of harm or damage. Coordination and multiple members is a clear multiplier of intelligence and force against threats or against disasters that strike suddenly.

Another advantage of security guard teams is that they can provide a more professional appearance. Security guards who are working as a team project a sense of well managed order, which itself is a deterrent.

When security guards work together, they can share the workload and make sure that all tasks are completed. This efficiency can save time and money for your business or organization.

Finally, security guard teams can provide a real assurance and sense of security for businesses and organizations. Teams of officers are a visible presence that  reassures employees, customers, and visitors.

If you are looking for a higher level of security for your business or organization, security guard teams may be the right solution. We offer the best security teams from Los Angeles up to the SF Bay Area, across the U.S and down into Mexico.

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The Arguments for Security Officers in Hotels

March 15, 2022

Down in Cancun, Mexico, a popular visitor town with excellent hotels, our WWPro security services are often hired at hotels for both long term and short term periods. Often, our guards are armed, prepared for whatever threat may come into the hotel’s environments—threats to guests, staff and the hotel property. As well, in Los Angeles, our security personnel are hired to provide expert, preventative and reactive protection for special events or as a continual presence. In some cases, our officers are in plain clothes.

Hotels with a constant stream of guests and exposed access areas of entrance and exit are by definition open to threats of property and people — even with in-house security personnel. This can include terrorists threats to burglary, robbery, con jobs to intimidation to just a sense of fear guests may experience with an unruly guest or circumstance. Security officers can assist with crowd management during check-in and checkout times, and be available to answer questions from guests. Conventions are often a critical time to have extra security that is trained in event security.

There is also the reputation of a hotel to consider. In today’s online review world, a review that mentions an unfortunate security event for a hotel guest can be extremely negative to the reputation of the hotel, and that means business is lost as potental guests go elsewhere.

Overnight security officers are able to keep an expert eye on parking lots or garages and other exposed areas at night, as well as monitor hallways and elevators and other operating plant spaces that is the industrial part of the hotel. Credentials can be checked to ensure protection of guests and employees, and security personnel are available to escort employees at times when such escorting ensures safety.

With these and other security concerns, hotel management should be looking at an outside security presence, and specifically at how much they should have.

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Outsourcing Your Security Guard Needs

March 5, 2022

A company of a certain size has the option of using in-house security officers or hiring from a reputable company individual guards or security guard teams to perform these people and protection duties – the outsourcing of security.

Business decision-makers and the stewards of budgets in companies may favor an in-house approach as it may seem at first glance to be more cost effective and manageable. However, there are a number of points in favor of outsourcing security personnel that company executives and management should be considering.

One of the first considerations is how does in-house security affect your ability to focus on your business. Executives or company owners/managers need to be completely involved in sustaining and growing their business. Security of property and people is a major management responsibility to have it done at a high level of excellence. Hiring takes time and mistakes can be made, and managing a security squad is very time consuming and is an area of expertise unto itself. Even a large company should be looking at the pros and cons of having an in-house force. Is it really cost and talent effective?

Secondly, there is the cost picture of an in-house team, from uniforms to equipment to insurance, salary and many other overhead costs. These all add up to start with, and over time can be substantial expenditures for a company of any size. The management of a security squad is also expensive as it takes experience and expertise.

Quality of personnel is another consideration. In hiring outside security officers, managed by experts with cost effectiveness in mind and quality of personnel as a critical must, companies are better served. A security guard company, such as WWPro, rests its reputation and performance on its people. Ours are among the best, with military and/or police training and backgrounds.

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Why Office Buildings Need Security

February 25, 2022

Office building security is certainly one of the critical security areas for companies with these facilities. Staff and clients in office buildings and the facilities themselves are open to a number of harmful or damaging threats – from activist vandalism to espionage to armed individuals seeking to harm people – no matter the motive. Quite often security officers in office buildings are armed, and here at WWPro we do offer among-the-best armed security guard services.

Office building threats and events are more common than you might think. As part of your C-suite or facility management decisions, you need to look at why security personnel from a team like WWPro is of critical benefit to you.

A few reasons to examine your office building protection and the protection of personnel and clients inside the building.

  • There may be increased crime the area of the office building. A crime increase in the neighborhood is a flashing-warning light of potential crime to come to your building. It is time to be preventative, rather than reactive to the threats.
  • Theft, either internal or simply a property theft, means its time to take a deep look at procedures that may expose valuable information or material objects to theft. Employees can be involved, and security guards can be a powerful deterrent to such internal theft.
  • Modern businesses are data-rich, with a vital troves of sensitive information stored in offices, on computers and other devices, or on people’s persons. Not only criminals can seek out this information, but reporters or other similar types may be seeking company information that should remain private and not released to the public.
  • 24-hour operation in a building present openings to perpetrators intending harm or theft or vandalism as the building is open all the time, including throughout the night.

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The Need For Armed Security Guards

The Need For Armed Security Guards

February 15, 2022

In today's society, security is a top priority. Companies, organizations, and individuals alike need to take steps to ensure their safety. One way to provide security is through the use of armed security guards. These professionals are highly trained in security measures and can handle difficult situations quickly and effectively. In this blog post, we will discuss the importance of armed security guards and their role in keeping us safe.

Here at WWPro, our armed security guards are an important option for our security teams. They provide a visible presence that can deter potential criminals and help to keep people safe. In the event of an incident, security guards are trained to handle the situation quickly and efficiently. Additionally, security guards often have experience with firearms and can provide a level of protection that is not possible with unarmed security guards.

What is the importance of armed security guards?

There are many important reasons why you may need an armed security guard. Whether you’re a business or individual, here are some key reasons why security officers with firearms experience can be vital to your safety:

  • Criminals will often target businesses that appear to be vulnerable, and having an armed security guard on site can help to deter potential criminals.
  • In the event that a crime does occur, an armed security guard can provide protection to employees and customers until law enforcement arrives.
  • Armed security guards are also able to respond quickly in the case of a security breach or emergency situation.
  • Having an armed security guard on site can give you peace of mind, knowing that you and your property are protected.

Security guards play a vital role in keeping us safe. When security teams are properly manned with armed security guards, they can provide a high level of protection. If you are considering hiring security guards for your business or organization, be sure to consider their experience and training with firearms. It could make all the difference in keeping your property and people safe.

If you’re looking for security officers with firearms experience, contact WWPro today. We have a team of highly trained professionals who can provide the security you need to keep your customers, staff personnel or property safe.

Call us to talk over your security guard needs – we’re available for short or long term time frames for our services – all inquiries welcome>

The Mental Toughness of Security Guards

February 5, 2022

What does it take to be a security guard? This is a question that many people ask, and the answer is not always clear. To some, the job of security guard may seem like an easy one. After all, all they have to do is stand around and watch for trouble, right? In reality, security guards must have a great deal of mental toughness and discipline to do their jobs effectively. In this blog post, we will take a closer look at the mental toughness and discipline of security guards. We will also discuss the benefits of security officers in private communities.

Security guards are often the first line of defense against crime. They are responsible for detecting and deterring criminal activity, and for responding to emergencies. To do this, security guards must be constantly alert and vigilant. They must have excellent observational skills and be able to think quickly on their feet. security guards must also be able to communicate effectively with both co-workers and the public. In addition to being alert and vigilant, security guards must also have a great deal of self-discipline. They must be able to follow orders and procedures. They must also be able to stay calm in stressful situations. Security guards must be reasonably physically fit and able to handle difficult situations.

It takes a lot of mental toughness and discipline to do this job effectively. Security guards must be able to stay alert and focused for long periods of time, handle difficult situations calmly and efficiently, and follow strict security protocols.

One of the main benefits of having security officers in private communities is that it helps deter crime. Security guards can act as a visual deterrent to criminals, and they can also help catch criminals who may be attempting to commit a crime. Security guards are also trained in how to deal with difficult situations, which can help keep residents safe.

The security guards who staff gated communities are some of the most highly-trained and disciplined people in law enforcement. They have to be able to think on their feet and make quick decisions in potentially dangerous situations.

Security guards for gated communities must be able to maintain a cool head under pressure and make decisions quickly. They also need to have excellent communication skills, as they often act as the first point of contact for residents and visitors.

Benefits of security officers in private communities include deterring crime, providing a feeling of safety for residents, and creating a sense of community. Private security guards can also help to manage traffic and parking, and respond to emergencies.

Overall, security guards play a vital role in keeping people and property safe. They must have mental toughness and discipline to do their job effectively. If you are considering hiring security guards for your community, be sure to look for those who have the necessary skills and training to provide the best possible security for your residents.

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Security Guard Training – The Regulations

January 25, 2022

Security guard training is an important part of protecting your business and its employees through our WWPro security officers. There are a variety of government regulations that dictate security guard training. One of the most important is the Department of Homeland Security’s (DHS) “Officer Qualification Standards for Security Guard Personnel” regulation, which was published in 2009.

According to this regulation, security guards must receive initial and recurrent training that covers topics such as terrorism awareness, recognizing suspicious behavior, and first aid. The regulation also requires security guards to pass a security guard certification exam.

In addition to the DHS regulation, states often have their own regulations for security guard training. For example, the state of California requires security guards to complete at least eight hours of initial training and four hours of recurrent training every two years.

What are the skills that security guards need to be trained in?

The security guard skills that need to be trained in depend on the specific job duties of a security guard.

However, some common skills that security guards should be trained in include:

  • Terrorism awareness: Security guards should be familiar with the different types of terrorism and how to identify terrorist activity.
  • First Aid: Security guards should be trained in how to provide first aid in emergency situations.
  • CPR: Security guards should be trained in how to administer CPR in case of a medical emergency.
  • Weapon handling: Security guards may need to handle firearms or other weapons, so they need to be trained in how to do so safely and effectively.
  • Crowd control: Security guards may be called upon to manage large crowds, so they need to be trained in how to do so effectively and peacefully.

There are also a number of private security guard training organizations that offer security guard certification exams. Some of these organizations are the National Association of Security Companies (NASC), ASIS International, and the American Society for Industrial Security (ASIS).

The type and amount of security guard training that is required can vary depending on the type of security guard position. For example, security guards who work in airports must receive training that covers topics such as aviation security and counterterrorism. In contrast, security guards who work in schools are not typically required to receive training that covers Aviation security.

The bottom line is that there are a variety of government regulations and private security organizations that dictate the type and amount of security guard training that is required.

In summary, our WWPro security guards must receive initial and recurrent training that covers a variety of topics, including terrorism awareness, recognizing suspicious behavior, and first aid. Additionally, security guards must pass a security guard certification exam in order to work as a security guard.

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Gated Communities and The Benefits of Security Guards

Gated Communities and The Benefits of Security Guards

January 15, 2022

The security guard has long been a fixture of American life, and for good reason. A security guard can provide peace of mind to both residents by deterring crime and by providing a visible security presence.

In recent years, security guards have become an even more common sight, as the number of gated communities has increased. Gated communities are residential neighborhoods or developments that are surrounded by a fence or gate that requires residents to show identification in order to gain access.

There are a number of reasons why people might choose to live in a gated community. Some people prefer the security that comes with living in a neighborhood that is protected by security guards. Others may find that the gates and fences create a sense of privacy and exclusivity, or that they are simply more aesthetically pleasing than an open neighborhood.

Whatever the reason, there is no doubt that security guards play a vital role in gated communities. Our WWPro gated community security guards serve as a first line of defense against crime and help to create a safe and secure environment for residents. Additionally, our security guards can provide valuable services such as escorting residents to their cars or helping them carry groceries.

Security guards can help protect property from damage or theft, keep unauthorized people out, and monitor traffic flow. For residents, security guards can provide a sense of safety and security, especially in gated communities where access is restricted to authorized people only.

Another important benefit of security guards is that they can help to create a sense of community. By interacting with residents and getting to know them, security guards can help to build relationships within the community. This can be especially helpful for communities that are made up of people who do not know each other well, and helps residents feel more connected while encouraging them to look out for one another.

Additionally, security guards at gated communities can provide assistance in the event of an emergency. If there is a fire or other emergency, security officers can help residents to evacuate the property safely and efficiently. They can also provide support and assistance to first responders when they arrive on scene by directing them to the correct locations and helping to keep the area safe.

Call us to talk over your security guard needs – we’re available for short or long term time frames for our services – all inquiries welcome>

Security Guards Assessing Risk and Avoiding Bias

Security Guards Assessing Risk and Avoiding Bias

January 5, 2022

Our WWPro security officers are constantly assessing risk when it comes to the safety of our client’s  establishment and their customers, visitors or staff. However, in order to do so effectively, they must also be aware of the dangers of bias or profiling. This can lead to unfair treatment of certain individuals, and can ultimately compromise security rather than improve it. In this blog, we will look at how security officers can assess risk objectively and avoid any potential biases.

One of the most important ways for security officers to avoid bias is to be aware of their own personal biases. Everyone has them, but it’s important to recognize and acknowledge them before they have a chance to interfere with your judgment. If you can recognize that you may be biased in a certain situation, you can take steps to counteract it. For example, if you tend to be suspicious of people who are from a certain country or culture, try to remind yourself that not everyone from that group is likely to be dangerous.

Another way for security officers to avoid bias is to remain aware of their surroundings and the situation at hand. This includes being conscious of any potential danger signs, and being open to the possibility that anyone could be a threat. It’s also important to remember that not everyone who appears suspicious is actually up to no good – sometimes people just look out of place or unfamiliar in a certain setting. By keeping an open mind, security officers can avoid unfairly targeting anyone based on their appearance or perceived intentions.

Security officers can avoid bias by becoming familiar with their department’s policies and procedures. In order to provide a fair and equitable security experience for all customers or visitors, it is important for security officers to know the rules and regulations that guide their actions. This includes things like not discriminating against individuals based on religion, race, or nationality, as well as following any specific security protocols that may be in place.

Finally, security officers can also avoid bias by staying calm and level-headed in difficult or dangerous situations. When tensions are high, it’s easy for emotions to get the best of us, leading to biased decisions or actions. By remaining calm and collected under pressure, security officers can maintain their objectivity and avoid any potential mistakes.

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Security Officers Serving On Christmas Holidays

Security Officers Serving On Christmas Holidays

December 25, 2021

Christmas is a time for family, friends, and giving. It's also a time when security guards are needed the most. Many people might not know this, but security officers work on Christmas to help keep everyone safe. Our WWPro security guards are there to protect shoppers from theft and vandalism, and to make sure that everyone has a safe and happy holiday season. This is a time where security is needed more than ever and they play a big role in making sure everyone has a good time.

When needed our WWPro security guards work on Christmas Day, and also work on Christmas Eve or New Year's Eve. Sometimes, security officers work long hours during the holiday season to make sure the client’s property, customers and personnel are secure.

They may be responsible for patrolling shopping areas, guarding against theft or vandalism, or helping to direct traffic. Some security companies also offer services such as event security or crowd control. They are seen at churches, and other places where people gather during the holiday season.

Security guards also help to keep the peace. If there is a fight or an incident, they are the ones who step in and take care of it. If they see something happening that could potentially lead to harm, they will try to resolve the problem. They are trained to deal with these types of situations, and they know how to keep people safe. In many cases, they are the first line of defense against crime and mischief during the holiday season.

Not only do they provide security for people and their property, but they also help to respond to medical emergencies. In some cases, security officers may even be called on to perform CPR or other first aid procedures.  They are truly a vital part of the community during the holiday season.

They may direct traffic or help keep order during busy times.

Security guards can also be a valuable resource for providing people assistance, if necessary. They keep an eye on children and help to keep them safe. Some security officers may even dress up as Santa Claus to bring cheer to children. In certain cases, they may even be called upon to help Santa with his deliveries.

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Security Guards As Customer Service Representatives

December 15, 2021

A WWPro security guard's job is, above all else, to keep people safe; because of this their primary focus should be on preventing crime and seeing that the safety of others is maintained. However, this shouldn't be the only thing security guards take pride in. One of the best things about being a security guard is that you get to meet and work with many people. This element alone should make every security guard realize their job is more than just watching for suspicious activity; they are also customer service representatives for the company and brand they represent.

When speaking with customers or guests, security guards should be able to establish rapport and treat them as equal individuals. Treating people in a polite manner and allowing them access to the brand and company without any obstacles will make their experience at that location better. Security guards must be willing to go out of their way to ensure every guest is happy, as doing so will not only maintain a positive image for themselves but also provide a good first impression that those guests may have of the company, especially if those people happen to be potential recruits or future customers.

Security officers help customers and visitors with whatever they need, including:

  • directions or where security gates are located
  • parking instructions/information
  • security guard policies and/or rules
  • security guard hours of operation

Our WWPro security guards get very familiar with the company's products and services, able to guide people through the building, and very effective at resolving any problems that do arise. Security guards are a company's face to the public, and as such they should be courteous and professional at all times.

A security professional who's been working with the establishment for some time should be able to answer basic questions - such as what departments or services are available for help within the building, where something can be found in the building, and how someone would go about accessing it. If they see someone behaving suspiciously, they will typically be coached to report it immediately and not try to deal with it themselves. As such, it is not their place (or responsibility) to resolve problems; rather they are there to direct customers and employees to the proper channels for resolution.

For example: if a customer is being obtrusive, a security guard might ask them to quiet down so as not to disturb other customers - but they can't directly resolve the issue. Instead, they should advise the customer on how escalate the issue until it reaches an agreeable resolution. A similar tactic would be used when an employee requests assistance from a security officer.

Security guards should be able to answer frequency of patrols, orientation of the building layout (for those with the appropriate training) and whether there are any known issues in the area - such as a recent crime spree. They might not have a great deal of authority, but they can certainly identify potential problems and let their superiors know about them. Guards should also be able to assist with reporting accidents or thefts.

Our WWPro security guards are a valuable asset to any company, and they should be treated as such. They're not just here for protection; they also serve as brand representatives. Training them well is important because their behavior reflects on the company's values. These considerations can help you ensure that your security guards are meeting customer service standards while protecting your business assets at the same time. To learn more about how we train our own team of security professionals, contact us today. We'd love to answer all of your questions and show you why hiring professional security personnel is an investment in your success now and into the future.

Call us to talk over your security guard needs – we’re available for short or long term time frames for our services – all inquiries welcome>

Security Guards On Duty in Warehouses

December 5, 2021

Warehouses are no different from any other type of building when it comes to security. They need security guards on duty at all times to keep the property and staff safe. Since warehouses store valuable goods, they need security systems to protect employees and visitors, as well as inventory. Warehouses security guards may be on duty 24 hours a day, seven days a week to ensure security. Security guard companies can even go as far as to provide security for the warehouse while it is closed and unoccupied, such as overnight.

A WWPro’s security guard's job is not just patrolling a warehouse, but also checking locks on doors and windows, making sure video surveillance equipment works properly, monitoring security equipment, and dealing with security issues when they arise. This role can vary from simple patrolling of an office building to actually living in a warehouse for weeks at a time with no amenities except security devices, surveillance equipment, electricity, water pumps, generators and food rations. Warehouses are vulnerable to theft and break-ins; they need security guards with experience to prevent these issues. There are warehouses that store valuable equipment and materials, making them prime targets for theft.

Our WWPro security guards constantly monitor the warehouse for signs of problems or intruders. It is important that they patrol all areas of the warehouse, including entrances and exits, loading docks, storage spaces, roofs, basements and parking lots. Warehouses may also house hazardous materials such as chemicals and combustibles. These substances require strict safety precautions to prevent toxic fumes or fires from happening due to mistakes or sabotage. Security guards at these warehouses are responsible for following these safety guidelines closely to ensure the protection of everyone at the warehouse.

How does a security guard maintain security?

There are a number of ways for security guards to keep the building protected. They can check doors once an hour to make sure they have not been tampered with. Security guards may also use an X-ray machine to monitor packages and luggage being brought into the property. The security guard needs to be attentive of security alarms or other security devices that may go off so he can respond accordingly.

The security guard also makes sure the warehouse is safe for employees by asking them questions about their duties and watching out for any security risks while they work. If a problem arises, security guards will inform their supervisor or an appropriate authority. They also may contact law enforcement depending on the severity of the issue.

How does hiring the WWPro security company benefit you?

Hiring a security company as opposed to individual security guards allows for superior protection at a lower price. Warehouses, along with offices and retail locations, have warehouse security needs that can often be similar from one location to another. Because of this, hiring a single security company like WWPro to handle the needs of several different types of locations is more effective for all parties involved. A single security company can provide the proper training and equipment necessary to handle warehouse security, while offering discounted rates.

Call us soon to talk over your warehouse security guard needs – we’re available for short or long term time frames for our services – all inquiries welcome>

VIP Bodyguards – What to Expect for Excellence

November 25, 2021

Being a VIP bodyguard means being ready to intervene in potentially dangerous situations without hesitation. According to an article on University of Nevada's website, the best bodyguards (such as with WWPro for celebs go through extreme training that includes learning self-defense and interacting with the paparazzi. They also learn how to anticipate possible dangers based on location decisions, building designs, and types of events attended. Top bodyguards are always watching out for new threats so that they can best protect their clients.

Celebrity VIP bodyguards usually anticipate danger from all quarters, which includes preventing damage to their client's reputations. When celebrities attend awards shows or film premieres, bodyguards work with managers and publicists to manage press conferences and interviews.

The best personal security officers act as the first line of defense against any harm that might come to their clients. These security experts must be prepared to intervene in dangerous situations, which may include assaults or threats of violence. High-level VIP bodyguards go through extensive training to learn self-defense and take courses on managing crisis situations like bomb threats and terrorist attacks.

When VIPs take vacations, personal security officers work with managers and publicists to research vacation destinations, hotels, transportation options, and entertainment venues. When it comes to personal security for VIPs, having detailed knowledge of a location would be critical during travel. In the case of an emergency, bodyguards must ensure that doctors and other medical personnel are present at all times to take care of their client's needs.

One of the best ways for WWPro bodyguards to maintain a high level of professionalism is maintaining a low profile. Celebrities are constantly surrounded by members of the media and fans who want their attention, which can make it difficult for a bodyguard to work in the background. A good way for bodyguards to maintain a low profile is by working as part of a team.

The most challenging part of the job for bodyguards is managing media attention. When celebrities are trying to remain low-key, it can be difficult when paparazzi are snapping photos at all times. Celebrities hire VIP bodyguard teams often in order to maintain a safe profile and lifestyle and prevent members of the press from getting too close during public outings. Bodyguards for the stars know how to manage interactions with the media. They may try to lead a celebrity away from reporters or shut down questions that could potentially present a danger to their client.

The best bodyguards hired by VIPs or celebrities need to be agile and intelligent. They must also have a strong moral compass, as they will often come into contact with unsavory characters—even among fans. If you're looking for an elite security team that can provide protection at any level, call us today.

Call us to talk over your VIP bodyguard needs – we’re available for short or long term time frames for our services – all inquiries welcome>

Security Guards Helping People During Covid-19 Times

Security Guards Helping People During Covid-19 Times

November 15, 2021

Security guards have been on the front lines of the Covid-19 epidemic and have been helping to keep people safe from it. They are working more hours than ever due to the increased need for their services during this time of crisis. They've shown up at hospitals, schools, and other places where they're needed most to help with crowds control and screening visitors before they enter buildings. It is important to understand how much a security guard can help us during a health emergency like Covid-19.
Our WWPro security guards have also performed well at many hospitals. They work to prevent crowds from entering and gathering outside of building entrances. Security teams also monitor cameras and monitors to take note of any emergencies, suspicious persons on the property, or any other security threat that might pop up unexpectedly during this time of crisis.

Security guards were also able to quickly assist with the spreading of the disease during its early stages in several cities. Covid-19 moved fast in many places and having a cohesive organization, a good communication system in place, and security guards on the front lines of security during the pandemic helped to control it better.

In addition, our WWPro security officers have been helping by scanning people going into buildings for Covid-19 symptoms. They check for anyone who might be having a hard time breathing or coughing excessively. This is a way security officers can help slow down the spread of the virus and get people who are sick to a place where they can receive medical attention.

Security guards have been helping with security screenings at hospitals, schools, building entrances, and other public areas. It's guards like these who've shown that the security industry is one of the most important industries to keep people safe during any type of emergency.

Security guards have been helping people in many ways during this time. They are being vigilant to keep neighborhoods safe and they're also assisting by handing out masks, gloves, and water wherever possible. As we learn more about the ways that people are reacting to Covid-19, it is clear that security guards and other public safety officials will play a critical role in supporting communities.

Call us soon to discuss your company’s or institution’s security guard needs – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Armed Security Guards in Schools

Armed Security Guards in Schools – The Why’s

November 5, 2021

Security guards are a vital part of our society. They keep us safe, make sure we follow the law and let us live in peace. But what about those times when they need to be armed? One such case is with school security guards who work at the front desk or as hall monitors. In this blog post, we will explore why some schools have opted to arm their security personnel with firearms on campus.

Historically schools have been seen as "safe havens" where students are protected from the dangers of the outside world. The security presence in most schools has always been to maintain this safe haven, not to take control or protect against any sort of attack.

However, recent events - such as the shooting at Sandy Hook Elementary School - have challenged many Americans' perception of security and safety: 1) Is the security presence keeping students safe? 2) Could an armed security guard mitigate or prevent such an event from happening again? These are questions that school boards and security personnel must consider when making decisions regarding security on campus.

School shootings such as Sandy Hook happen every day across the country, but they remain relatively rare. Most security officials agree that the best way to protect students is by having a security presence at all times and training security personnel in security and security-related issues such as hostage negotiations, crowd control, and CPR/AED training.

The most common reason for arming school security guards is to prevent future tragedies from happening again. A security presence with the ability to use force will be able to protect students and teachers from anyone who is threatening them.

What are the benefits of having armed security guards in schools?
Answering this question requires weighing the benefits against the costs associated with security in general. For many security experts, having an armed security guard is a clear benefit when weighed against the risks of not having one present.

There is a “surveillance effect” whereby security personnel actually deter crime, particularly outside the school. Having security guards visibly present deters potential intruders from attempting to break in or attack students. The presence of an armed security guard can quickly subdue active shooters and prevent casualties.

Armed security guards on campus mean that offenders are likely to be caught sooner than they would if security guards were unarmed. And security personnel can use their position to prevent crime and disorder by keeping students safe while they are on school property.

Armed security guards protect students and staff members against threats like kidnapping or hostage-taking, and help to maintain a constructive learning environment for the day.

Call us soon to talk over your school security guard needs – we’re available for short or long term time frames for our services – all inquiries welcome>

What Makes a Good Residential Security Guard

What Makes a Good Residential Security Guard

October 25, 2021

A security guard is an individual who watches over merchandise, property, or people for the benefit of the company they work for. Residential security guards (who are sometimes referred to as "home security officers") act in a similar capacity, but instead of watching over commercial items, they watch over residential areas and residences. Here at WWPRO our residential security guards protect both residents and their property.

An excellent security guard is always observant. They are always on the lookout for suspicious activity in their security area. A security guard can use various measures to protect residents in residences; including cameras, security card access devices (like the MDS system), lighting (like outdoor lights at night), and fences (which is what helps make gated communities secure).  They are trained to be attentive to these measures, as well as security protocols like check-in procedures (similar to the ones MDS security guards follow).

Strong communication skills are characteristic of a good security guard. They can defuse a situation before it escalates into something security guards are not trained to handle (like an escalation into violence). Security guards cannot control every situation. They can only do their best to prevent dangerous things like robberies and home invasions; by employing protocols like security check-in procedures.

Security guards must always be prepared with their equipment and uniform. Whether security guards are assigned route patrol or are on response duty, they must always be ready to handle security concerns. There's no telling when a situation may arise under their watch, so security guards must always be prepared for what comes next.

Our WWPRO security guards take initiative while following instructions from management if needed. It's important security guards understand why security protocols are followed, how to follow them effectively, and any special variations of security protocols that may apply to specific situations (which is why security training is so important).

A good security guard treats everyone equally and respectfully no matter who they are or what culture they come from. Security services are often needed in areas where security concerns for people of different cultures and backgrounds may be greater than they are in more homogenous societies.

We are proud to say that our security guard team is made up of some of the best people in the industry. They have all been trained and certified by a nationally recognized training center, which guarantees they know how to handle any situation with care and professionalism. You can rest assured knowing your property will be protected 24/7 by a professional who has gone through rigorous training on being observant, having strong communication skills, preparing for every potential scenario ahead of time, and treating everyone fairly no matter what culture or background they come from.

Call us soon to talk over your residential security guard needs  – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Cancun Mexico Security Officers

Cancun Mexico Security Officers From WWPro

October 15, 2021

Security for companies, institutions or nonprofits in Cancun, Mexico, is critical as the covid-19 crisis is easing and travel and commerce is picking up again to Mexico. Cancun is one of the top visitor destinations in Mexico, with a reputation for clubs and party atmospheres, gorgeous beaches and great food. As well, it is an epicenter for Yucatan commercial ventures and business deals.

The enormous visitor hospitality and entertainment sector in Cancun needs the best security officer personnel. Hotels to clubs to shops, malls and all the other facets of catering to visitors require superb security on the floor, at access points and in private areas.

As well, corporations, hospitals, warehouses, schools and higher education facilities are now looking for highly trained security officers who are dedicated to keeping secure the people and property of the venue they’re in charge of.

WWPro with its security guard services in Cancun, Mexico, offers the best security personnel available – highly experienced, excellent training, and top management.

Call us soon to talk over your Cancun, Mexico, security guard needs  – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guards as Behavioral Health Officers

New Frontier of Security Guards as Behavioral Health Officers

October 5, 2021

The medical field, according to OSHA (Occupational Safety and Health Administration), is where workers have the most nonfatal occasions of workplace violence – more than employees in any other profession. Most of these incidents arise from patients or family members having drug or substance abuse issues, or mental illness. There’s also been an increase in workplace violence due to covid-19 situations.

To be able to address this escalating violence in the medical field, one nonprofit health care provider has been training Behavioral Health Officers. Begun in 2015, the program is designed to create a group of security officers specialized in training to curtail workplace violence encounters in the nonprofits medical care areas and behavioral health units. All the new Behavioral Health Officers were promoted from within the nonprofits security guard personnel. So, they had great track records of experience in security officer diffusion and de-escalation of situations that were headed toward confrontation. The course established for the specialized officers is extensive, comprehensive with a 32-hour training course that includes role-playing scenarios with the officers playing all the roles. This includes the patient, clinician, responding officer and observing officer.

Call us soon to talk over your security guard requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Officer helping child

Customer Service A Top Responsibility for Security Officers

September 25, 2021

A recent survey from the International Foundation For Protection Officers (IFPO) just came out with their findings from surveying 10,600 security guards in nine countries, including the U.S. The top three sectors where the officers worked was banking/financial services (11%), colleges/universities (9%) and government services (7%), and an interesting 24% of them had undergrad degree. Two thirds were between the ages of 26 and 45, and a quarter were 46 and above. In terms of gender, 76% were male, with 22% female, and 2% identifying as other.

Among the duties that the front line survey participants put as most frequent were access control (54%), physical patrols/surveillance (48%) and customer service clocked in at a notable 44% of their task time.

Our WWPro security guards follow many of these percentages while also being committed to our continuing training programs and reviews. Customer service is a large part of how our officers help the public or staff we’re serving.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guard Services in Mexico

WWPro Offering Security Guard Services in Mexico

September 15, 2021

Security for people and property in Mexico is one of the most serious protection sectors in the world. Even a casual trip from the U.S. to one of Mexico’s border cities shows how security guards are a universal presence in stores to government and private institutions, companies, warehouse, plants, schools, entertainment and many more venues. Security guards for the private and public sector in Mexico are a necessity of life. Mexico is a favored destination both for pleasure, culture and international business (it is among the top countries for international corporate business and travel). Yet, the threats are among the top in the world as well.

WWPro has just opened its offices for hiring elite yet affordable security guards in the major cities of Mexico. We’ve been developing our security agency in Mexico for over a year and currently we’re proud to serve Mexico City, Tijuana and Juarez. Our security officers in Mexico have extensive military and/or police experience, are among the most highly trained available for private or public work, are familiar with many venues – from malls to warehouses to hospitals to government institutions. Many of our guards speak Spanish and English.

Our guards in Mexico can be deployed as armed or unarmed, depending on your needs. Call and talk to us today about how our security agency in Mexico can help you or your institution or company.

Call us soon to talk over your security guard needs  – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guards and Kids

Security Guards Who Are Loved By Kids

September 5, 2021

Security guards are part of the front line defenders of health and bodily safety. During the covid-19 pandemic, security officers are near the level of criticality of doctors and nurses. For pre-school, elementary, middle school, high school and university campuses security guards are the defense line between intended harm against students, staff and valuable public or private property. For many people who have been in dangerous situations, security guards putting their lives on the line to intervene and stop threatening or dangerous people; they’re heroes. While security guards are icons of protection, they’re often not as appreciated as they should be.

Schools are a laboratory of security. If anything can be tested for security procedures, philosophies and methodologies it is at schools. Terribly, schools are targets for harm every month or so. So the security guards for schools, as we at WWPro provide, are to be commended for their service.

Such an appreciative shout-out recently came from a kindergartner in Arkansas who dressed up as his school’s security officer on the day when students were asked to dress as their favorite person. Easton Blocker dressed with the security guard look of Jeffery Cross of who works at an elementary school near Little Rock. By the way, he is an armed security officer, and it is the first year the school district there had armed security officers.

Call us soon to talk over your security guard requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Mental Health of Security Personnel

Staying Sharp in Challenging Times: Mental Health of Security Personnel

August 25, 2021

During the covid-19 pandemic over the past 17 months studies are showing that 1 out of 5 people are suffering some kind of depression due to the prolonged life affects of this virus. This includes job security, food security, worries over rent payment or eviction possibilities, and health concerns. One out of five people affected is an enormous number, and means it is hitting every industry, including the security officer protection industry.

Many companies could have their employees work from home remotely. But frontline workers, among which security guards are counted, did not have that option. It’s report to work as usual to perform critical duties.

As a leading security guard services company, we take seriously the mental health of our team members. And during this ongoing pandemic, we are taking extra measures to see to the well-being of our officers. As security guards risk their lives every moment they’re on duty, which has its own unique pressures of emotional well-being and intelligence and reaction times, our critical job as managers is make sure our guards are at their best all the time. This means they have the mental agility and alertness, exhibit fast and smart responses, are mindful of the culture of the employment venue, are courteous and helpful to customers and staff, work for de-escalation and the wise response to situations, yet are prepared to use force.

Security guards often undergo verbal abuse while on the job. Some 65% in a study said they were verbally abused while doing their duties. With covid-19, there is also the risk the a security guard can be physically assaulted for being involved in mask-wearing compliance. There are many instances of guards being hurt or even killed due to covid-19 mitigation resistance.

Our responsibility as managers is to work closely with our guards to honestly evaluate their mental and emotional conditions, to make sure they’re mentally sharp, well rested, and if necessary have more time off to recoup and recharge. We also have counselors available to help individuals.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Listening is Integral to Security Guard Pros

Listening is Integral to Security Guard Pros

July 15, 2021

When do we really listen? At a concert? At home, watching TV? On our ear buds when exercising? And often we’re thinking during those activities while we’re listening. In the security guard profession, listening well with focus is absolutely demanded, and with full attention.

The mentality of a good, professional, well trained security guard is to always be focused on the security job. Even while talking to a customer or staff member, the focus and situational awareness has to be there.

So, while we in our ordinary lives, while listening to something we enjoy, can afford to wander into thought or memory, our WWPro security guards can’t do that.

Listening is a critical part of the security guard’s informational awareness. In the midst of all the sounds around him or her, what stands out at any given moment as something that says “alert” or “pay attention” or “danger.” Security guards are largely in motion, making rounds, seeing anything that's out of place, having a sixth sense about each environment or situation, but also listening intently. Sounds are heard in areas that aren’t visible, so it is an around-the-corner sensing. Listening includes being very good on the walkie-talkie to a control member of other officers. And our officers are trained to stay tuned in hearing to their fellow officers if they’re part of a team. A constant staying-in-touch is part of the professional mentality and methodology.

Best security guards – individuals or teams, call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Major Benefits of Security Guards

3 Major Benefits of Security Guards

July 5, 2021

“Let us count the ways,” so wrote the poet Elizabeth Barrett Browning, as she asked “How do I love thee?” Well, we can’t say our WWP security guards are loved in the spirit of romantic poetry (except by their special someone). But we can count the ways that security guards turn their expertise and dedication into benefits that “show the love” for your people (customers and staff) and property.

Here are 3 primary benefits from an excellent team of security guards, such as ours at WWPro:

1. Crime Prevention — security threats need to be stopped first by preventative measures. Preventative measures provided by a skilled, well led (our management is among the best in the country) security agents can stop planning of crime, or a planned crime that is just unfolding by their presence and routine actions. Part of what we do is provide our clients with a clearer, insightful understanding of the security environment and methodology. Deterring criminals before they strike is the best methodology.

2. Rapid Response to Threats — threats to your staff, customers or property can’t wait for law enforcement to arrive from local stations. That is the choice you have in weighing whether to have security guards or not. How rapid is the response? Security guards are there, on scene, with your people, to professionally respond to escalating threats, from the simplest outbursts to individuals willing to inflict harm. Our WWPro security officers are former police or military (or both) with highest level training in rapid response to threats. Our guards are available as armed or unarmed.

3. A Quiet Customer Service — there is customer service at the counter of a store or on the phone that is essential to customer satisfaction. There is also customer service that comes with having security guards – courteous and helpful – who are seen by customers as providing professional security while they are on your business or organization premises. Security is the first layer of subconscious comfort in an individual. Additionally, our officers are familiar communicators of your business, and are there to help customers in any number of appropriate ways.

Call us soon to talk over your security guard requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guards Curating Art at Art Museums

Security Guards Curating Art at Art Museums

June 25, 2021

Guarding civilization's art in a great metropolitan museum or a small town museum is an honor and a privilege. The more important the art, the greater the responsibility for the security personnel. And the greater the chest swell of pride. Our security guards would jump at the chance to serve duty in the Louvre in Paris. But, alas, we’re not called up for that. However, our highly trained and talented team is available for advanced-responsibility securing of any kind of precious treasure.

Security guards in special places can and do bring out their best selves. We know of a security guard at the National Gallery of Art in Washington D.C. took the time on duty to curate a treasure hunt through the Gallery’s exhibition for a group of 11-year-olds. He wrote out clues on paper scraps for the kids, taking them through a maze of rooms filled with stunning, priceless art.

Today, the Baltimore Museum of Art took the time to shout out to their security guards “as seasoned observers of fine art and encouraging them to create the upcoming exhibit with support from esteemed curators. Breaking free of narrowly-defined roles, valuing both education and lived experiences, and encouraging diverse collaborations are essential to creating a more equitable and inclusive Baltimore.”

Need security guards - call us soon to talk over your venue or event needs  – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guard

Large Security Guard Group Partners with Missing Children Nonprofit

June 15, 2021

Missing children is an ongoing epidemic in the U.S. Last year, during the covid-19 pandemic, 365,348 children went missing – according to the FBI. In 2019, there were 421,394 missing children. It is a shocking and deeply saddening statistic. It is unbelievably large.

Security guards are now being trained to be on the lookout for missing children – joining the fight with police and law enforcement agencies to identify and rescue missing kids. One of the largest security companies in the U.S., Securitas North America, has recently partnered with the nonprofit National Center for Missing and Exploited Children (NCMEC) to develop and enact missing children training programs for 100,000 security guards.

The fusion between Securitas and NCMEC provides security officers access to focused training to identify situations that may involved missing and exploited children, then reporting these observations to law enforcement to support recovery. Geotargeted posters of missing children will also be sent out to Securitas officers. The training program cooperation is planned to be in place for three years.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Armed or Unarmed Security Guards

Armed or Unarmed Security Guards – That is the Question

June 5, 2021

One of the critical questions arising when you hire security guards, or have another responsibility for guards you’re employing, is: armed or unarmed. It is both a pragmatic question, as well as an ethical question for the party making the decision. A CEO or an event manager needs to decide whether guards bearing firearms (and also batons, tasers or pepper sprays) is the right approach – considering all of the consequences (intended and unintended) that can come from the presence of guns and the authority to use them. These are life and death decisions that security personnel must make in highly-volatile situations, and those life and death decisions also involve the original decision maker. Nevertheless, in certain venues armed guards are a logical necessity. Banks and jewelry stores, for instance, are environments of high potential for armed crime.

Armed security guards can be seen in banks, hospitals, airports, government facilities, museums, courthouses, warehouses, precious gem or gold items and other venues with heightened potential danger of threat or crimes undertaken. However, a mall, a grocery store chain or a school and many other venues may not be. Guards carrying pistols and a belt full of hand combat tools sends a clear message to visitors or customers, as well as to wrong-doers. In many cases that is not the message you want to convey.

On the side of armed security, these officers are supposed to be highly trained and experienced in the use of and authorized use of such weapons. These are specialized guards. Typically, they are in venues with high-dollar-value items. In our WWPro security company, our armed guards are highly trained, with police or military backgrounds.

In some cases, unarmed guards to carry batons or pepper spray to use if a threatening individual needs to be subdued. That is a balance, a balance that we at WWPro work out with you in determining what is best for your circumstances.

Call us soon to talk over your security guard requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Hiring Security Guards for Community Events

Hiring Security Guards for Community Events

May 25, 2021

Community in America is important in our culture, a historical pattern of coming together for celebration, entertainment, civic or spiritual activities, intellectual advancement. The covid-19 pandemic killed off almost all community activities during its time it gripped us. Political events went on, but that was about the extent of it.

Now that the pandemic is abating (and hopefully all of us are much as possible being vigilant about it – we are for our principals), community events are back with vigor and force as the summer spreads before us. Many community events from last year that were canceled are here now or scheduled to be held.

Depending on the community event that’s planned, it may be a good idea to hire security guards for it. Even smaller events such as local concerts, shorter running races, group picnics, July 4th fireworks and parades, block parties should be looked at as needing a security guard or guard team to provide for professional level security and safety for all. After all, community events typically include children. And we’re all painfully aware of the increased crime rates we’re experiencing now – as a result of the covid-19 hardships. Threats are real for the wholesome events we associate with local community interests.

Our WWPro security guards are experienced and receive constant upgrading of training for being the professional, intelligent, responsible defense for your event. Volunteers can’t come close to the seasoned pros who have experienced everything you can imagine in event security.

Call us soon to talk over your community event security guard needs  – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Your Friendly Mall Security Guard – People Like Them

Your Friendly Mall Security Guard – People Like Them

May 15, 2021

Security guards are doing tough jobs, with an ever-present atmosphere of danger, being super observant, working odd hours, and maintaining a friendly demeanor and visage through it all. No one wants to have a security guard working for them and interacting with customers or employees who’s got a scowl and unfriendly attitude. Security guards are on premises to deter crime, not intimidate the customers or employees.

So, security guards are trained to be friendly with visitors and customers. A friendly face and voice goes a long way in putting customers at ease so they’re in the shopping frame of mind or can easily get to where they need to be in an institution. And company employees can count on security guards to keep them safe.

Many security guards end up working at a mall or shop or institution over a number of years. People get to know them. They’re responsible, responsive and dedicated to the protection of people they interact with everyday, plus those just coming into a business for the first time. Security guards often go the extra mile, like walking employees to their cars after their shift to make sure they’re safe. They take their dedication to protection and safety beyond just doing a job. That’s the quality of security officer WWPro brings to our clients.

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Support for Security Officers Mental Health, Post Pandemic

Support for Security Officers Mental Health, Post Pandemic

May 5, 2021

The covid-19 pandemic has hit security personnel hard, in many cases nearly as hard as front line health workers dealt with. Security guards in solo work to teams of security in large facilities faced much increased challenges in dealing with all the ramifications of covid-19 in public places. This ranged from being as helpful as possible to customers of businesses open to being violently attacked when security officers asked customers to wear masks as posted at the store or facility entrance.

Overall mental health is part of the human resources interest for all companies and businesses. This is certainly a top concern among security companies where their employees are under a particular kind of stress found only in other policing type fields.

Here at WWPro we know from experience that security staff mental health can be impacted by the following : night shifts, pressured working situations, anti-social hours and extended periods of isolation. Our leadership helps staff overcome dated preconceptions of security employees projecting “invincible” images so they access mental health support when encountered with stress, relationship issues, finance, family well-being or the impact of the pandemic.

Essentially, any security firm needs to see to the mental health of its leaders, managers and team, all in the effort to thwart any crises that may arise. Crisis points are to be avoided far in advance of their fruition – that’s our philosophy.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Officers And Best Communication Devices

Security Officers And Best Communication Devices

April 25, 2021

Communication is critical between individual security guards, between teams and in larger cases between the security control center and guards. This is the nature of patrolling a property – communicating effectively and promptly makes patrolling work. Communication is critical for clarity of situation reports and for the speed that situations can be best responded to. In some cases, talking is perfect. In other cases where there is distance between guards or teams, then communication technology is relied on.

There are now two ways of remote talking among security officers and their commanders (if applicable): cell phones and two-way radios. Two-way radios have been in use since before WWII for communication between remote parties. The technology has grown into miniaturized into powerful and compact devices. They’re easy to use, reliable, affordable, no monthly fees and there are multiple accessories specific to security.

Security companies such as ours feel that two-way radios are safer. You can immediately contact another officer or team while having hands free to access a weapon or manually defend themselves.

Cell phones have a much larger range, of course, and calls can be received and placed along with text messages and emails. Cell phones are harder to eavesdrop on. On the downside, they’re less reliable than radio, hard to use in noisy areas, only allow one-to-one communication.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Retailers Hit Hard in 2020, Affordable Security Sought

Retailers Hit Hard in 2020, Affordable Security Sought

April 15, 2021

Last year retailers were hit hard – the pandemic alone was hurtful enough to retailers business performance. The shrinkage of retail was palpable as customers drastically reduced their shopping at malls and retailers in general. Mall themselves have been dealt a death blow in many analysts’ reading of the tea leaves. But beyond the pandemic’s impact there was in 2020 a huge slice of shoplifting (more desperate people who lost jobs), and fraud and internal theft.

The red ink bill for retailers in 2020 was $61.7 billion, which is a record for retail loss in a single year.

All of this has put retail management in the mood for cost savings, efficiency and getting the best bang for their buck. Coming under their scrutiny is the wide area of store security. Store security includes both cyber security and in-person security. Retailers are looking at more affordable, yet robust cloud-based security, ease of use and less training for personnel.

For security officers in place on the retailer property retailers are looking for affordability while still getting top quality service.  Affordable, yet robust and responsible. That’s what WWPro security guards is about.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guard Saves Woman’s Life - Hit By Drunk Driver

Security Guard Saves Woman’s Life - Hit By Drunk Driver

April 5, 2021

Part of our training and expectation for our security guards and security teams is that they’re there to help people on their territory. That is, to protect the people and property that is their responsibility. Yet, there are times when something happens on the property or nearby the property that demands a helpful or life-saving response. Doing the humane, right thing is also part of the best security guard philosophy and practices.

Recently, there was an incident in Mississippi that demonstrates the spirit of good security guards, and of our philosophy. A woman was crossing an intersection when a car speeding down the street hit her and sent her flying to the pavement with serious injuries. The driver of the vehicle was drunk. Immediately the security guard at a bar located near the intersection rushed to the injured woman, gave her CPR while making sure she wasn’t moved. He also helped extract the drunk driver, a 24-year-old from his vehicle. The injured woman was eventually airlifted to a nearby medical center.

We applaud this security guard for unhesitatingly going to the aid of an injured person even though it was not within his responsible territory. He made a humane and studied decision to help. We emphasize such helpfulness in our security guards.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Officers Losses In The Era of Covid-19

Security Officers Losses In The Era of Covid-19

March 25, 2021

Security guards, as we would naturally conclude, are in a dangerous profession. Contrary to assumed logic they are not in the most dangerous job. Even police are not in the most dangerous job. Not even close. Police are #22 in a list of the top 25 most dangerous jobs, with 14 out of 100,000 workers having fatal injuries. The most dangerous job in the U.S. is logging, felling trees in forests. Security officers are a bit below police in the list.

However, in 2020, there were 90 security guards who died of covid-19, and there are more (though at a much lower rate) dying this year. There are 200,000 security officer personnel in California, the most populous state in the union. They’ve gone through a real gauntlet of abuse to outright threats and danger even as they’re trying to keep people safe from the pandemic by attempting to enforce covid-19 safety measures in the small or large venues they’re guarding. According to news reports they’ve been spat on, cursed, and assaulted by people who don’t want to follow the pandemic precautions. And in some cases across the country they’ve died in the line of duty.

Here at WWPro we salute our security guards and all security personnel across the country who do live a dangerous profession, and are placed in harms way (including a deadly virus) while trying to help people, and protect people and property.

They deserve the American public’s recognition and praise.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Covid 19 Measures Stay in Place for Security Officers

Covid 19 Measures Stay in Place for Security Officers

March 15, 2021

With the covid 19 pandemic continuing to go at a pace of 60,000 cases a day in the U.S. and with the vaccination rollout going better than expected, the response of most companies are staying with the covid 19 safety measures put into place in 2020. Plus, according to a MindEdge/Skye Learning survey on the Future of Work, most companies will require their employees to be vaccinated as a condition to returning to work.

Security officers are certainly among the front line workers that have been heavily impacted by the still-burning pandemic, and they will continue to be at the front line most likely into latter 2021 or into 2022. Some observers are predicting that large parts of Europe won’t be through the pandemic until 2023.

Our security guards are required to be covid 19 vaccinated as soon as their age group is eligible. They are required to wear masks at work, and to practice social distancing – even when they are vaccinated. The safety protocols for covid 19 are generally being practiced as we progress into 2021 by the security guard industry.

We want our WWPro security team members to be a vital part of the herd immunity that is so necessary in the U.S. to finally beat this pandemic.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Officers and Conscious Decision Making

Security Officers and Conscious Decision Making

March 5, 2021

Are we always conscious or deliberately aware of our decision making? Well, very few of us are that aware. Maybe a Trappist or Buddhist monk who’s been practicing their 24/7 vigils for ten years or more. They’re conscious of their decision making – down to the tiniest decision. That’s a good thing.  We’d all be better off if we were more thoughtfully aware of the small to large decisions we make during the day and night. However, for several facets of our society, decision making is critical to professional responsibilities. For instance, airline pilots.

But this also applies to security guards. Security officers are responsible for the safety of customers, clients, patients, students and so forth in their environmental space. That is an awesome responsibility.

The conscious decision making process of a security person needs to be always on. It’s as if they’re driving a Formula 1 race car in a race for the duration of their 8-hour shift. Every decision they make needs to be conscious and drawn from their training, experience and the immediate needs of the situation.

In our WWPro security team training we work a lot on cultivating always-on conscious decision making. What we don’t want is unconscious decision making where instinct takes over or the right decision may not be made. It may be made unconsciously, but most likely not. That’s why our training and schooling puts an emphasis on conscious decisions in all circumstances – as much as we can recreate them.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Officer’s First Impressions – Making A Difference

Security Officer’s First Impressions – Making A Difference

February 25, 2021

The old adage and wisdom about first impressions counting applies to all professions from salespeople to restaurant hosts to doctors. And it really applies to security officers. I’ve been to many stores as a shopper (not as a security executive) and during my shopping tour I don’t look for security guards, but if I do see one I look at the first impression of how they present themselves to the shoppers in the store. The first impression of the store’s security person or persons really communicate to me an ongoing impression of the store I’m in. This is all a rapid evaluation, which includes how the security person looks in terms of facial expressions, body language, alertness, wearing of a uniform, if they’re armed or not. What I’m looking for in this first impression – whether it be a man or woman – is a pleasant look to me, a look that is humanly caring, friendly and says I’m here to protect you and everybody else here and this property. It’s both friendly and professional. I like that. I’m assured by that. They walk straight, alert to what’s going around them, yet don’t strut or be too intrusive. They have a very important job, but they’re also part of the human fabric of that store. This is the case in very large stores or a small boutique. Overwhelmingly, the people in their protection space are just good people, good shoppers looking for whatever they’re there for. So, a friendly face on a security person is natural and expected, and it’s also inviting to ask for help. I’ve asked security officers for help because I needed it and they were there, and also just as a test.

We work with and train our officers to be ultra-aware of their first impressions. Practice a friendly, available face in the mirror. Take pride in their posture, walk, their thinking patterns as they do their patrols, being helpful when it’s obvious they’re the ones to respond.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

The Courses Security Guards Take Can Save Lives

The Courses Security Guards Take Can Save Lives

February 15, 2021

Our WWPro security guards save lives and protect property by their presence. Their very presence is a deterrent to harm coming to a business’ people and property, or to a private estate’s people and property. That is true, and that is an essential preventative role of security guards. Security guards can also actively save lives or prevent injury by stopping threatening individuals from doing harm. This is de-escalation or interdiction. Armed security guards bring an additional factor to protection – the threat of grave injury to would-be criminals.

However, there are other ways that security guards can save lives. A security guard working in Miami, Florida, recently saved the life of a man who had been shot multiple times. Security Officer Tyreke Spann was working outside at the UM/Jackson Medical Campus at 4:30 in the morning when a car drives up. He recalls, “We get flagged down all the time, so I’m like ‘hey somebody else is looking for directions’, but we actually had a gunshot victim that falls out of the back of the car.”

The man was bleeding profusely and would have bled out in front of the medical center if Spann hadn’t utilized his “Stop the Bleed” course he’d taken recently. He had the equipment with him, and immediately helped the individual to control the bleeding so he would survive and then be taken to a nearby trauma center.

That’s the kind of course-training we encourage in our WWPro security officers.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

A Fire Breaks Out – What Do Security Guards Do?

A Fire Breaks Out – What Do Security Guards Do?

February 5, 2021

Security guards who are working for private estates or corporate facilities (small to big) are often the first responsible people responding to a fire situation in a building. This means security guards, in effect, become, fire safety guides when a real fire breaks out. Security officers are charged with the protection of people on a property and the property itself. In the case of an outbreak of fire, security officers are the first responders. Sometimes, they’re the ones who first spot the outbreak of a fire, and are responding even before fire retarding systems go on. As part of fire prevention and response, security guards are essential.

Our WWPro private and business security guards are well trained in general fire response procedures, and, as well, in the specifics of whatever building they’re currently providing security for. A key part of our management is making sure our guards are prepared for fire outbreaks in a variety of circumstances, and that they are current in the specifics of a client’s fire response needs. This includes evacuation protocols for customers or people in a venue, excellent familiarity with where exit doors and escape routes are, where fire fighting equipment is stored, who to call in fire emergencies, how to assist fire fighters, and what is the follow up for fire evacuation and response.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Using Gaming For Security Guard Situational Awareness

Using Gaming For Security Guard Situational Awareness

January 25, 2021

Game-based training is becoming more used in many industries that require better environmental awareness among employees. And the security guard industry is no exception, taking games into the training arenas for guards who will be protecting customers and products at malls, employees and warehouses, patients and doctors at hospitals, and much more. Situational awareness is the security guard’s number 1 mental state. Always being aware of what is going on around you and the people or materials you’re guarding – without being distracted by anything going on inside their heads or distracts from being aware of what they’re guarding. It’s actually a good state for anybody to be in, at work or at home. Imagine the situational awareness of a mother with a newborn infant.

Much of game-based training is in developing skills on decision making in the midst of challenging or extreme situations. The realism of a 3D headset is a much different experience then a paper study and exam, or even an in-person enactment (which can be very expensive for security companies). The guards in training can quickly replay and do over situations which they found difficult to negotiate with de-escalation decision skills or response skills.

Both private property and corporate security guards benefit greatly from this kind of immersive training.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

How Security is Changing in 2021

How Security is Changing in 2021

January 15, 2021

Corporate and private security is changing as we go into 2021, and is being re-envisioned as we head into a second year of covid-19 and other developments that came out of the 2020 social justice demonstrations and the 2020 election events which tested security and revealed certain behavior patterns. Here at WWPro, our leadership and management teams study and contribute to these areas of thinking. We were involved in security of property and people during the summer demonstrations in several cities. And, of course, we’ve been involved in protecting people and property during the covid-19 crisis in many types of stores, warehouses, campuses and private estates.

Coming into 2021, here is a list of our thinking on how 2020 affected us and our clients:

  1. Brand Protection – making sure the client brand is kept well regarded
  2. Environmental Health and Safety
  3. Geo-Political Awareness
  4. Human Capital Issues
  5. Intellectual Property – the new stakes in protecting company property
  6. Physical Premises and Property – improving approaches and execution
  7. Significant Business Disruptions
  8. Technology Assets

New Behaviors We’re Watching For:

  1. Apathy and self-absorbed entitlement behaviors
  2. Belief in non-factual conspiracy theories and fringe ideologies
  3. Denial of or no interest in factual realities or science
  4. Domestic terrorism and the motivations underpinning it
  5. Disregard for intellectual property ownership
  6. Engineering of fictitious information on social media platforms

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

The New Age of Emergency Preparedness

The New Age of Emergency Preparedness

January 5, 2021

Hurricanes, tornadoes, firestorms are becoming a routine and escalating part of our climate change experiences – dire experiences. For us in the commercial and private security field, the 2020 storm and natural disaster events were record setting. Add on top of this the covid-19 pandemic, the threats facing security officers and their responsibilities have never been more severe. Whole sections of procedural manuals for company security response, including ours, have had to be written fresh to take into account covid-19 non-transmission practices and the response to storms or fire or other mass-people-affecting events.

For instance, what happens in hurricanes where people being guided to shelters or sheltering rooms by security personnel can’t socially distance, or their mask is lost or torn off. The same with wildfire evacuation and shelters. What happens when the nexus natural disaster and covid-19 intersect? Further, what happens in these cases when security officers are helping people who are injured and hospital bed capacity is full because of covid-19 cases?

Other areas we as a security company have to think about are supplies and materials that are necessary during minor or major disasters, access to those supplies and materials, and even the funding to make sure those supplies and materials are available where and when they’re needed.

Another aspect of this new age of emergency preparedness for our WWPRO team is preparing for simultaneous events. This is called the “stacking” concept, wherein security and other personnel have plans and practices in place to respond to multiple emergency events.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Continuing Education for Security Guards

Continuing Education for Security Guards

December 25, 2020

Happy holidays everyone, and we hope yours is safe, peaceful and filled with the joy of giving in very trying times.  Part of our approach to being an elite, affordable, security guard company is the continuing education of our team leaders and officers. This includes attending webinars from organizations such as the International Foundation for Protection Officers (IFPO). IFPO, starting in January, 2021, is producing a series of webinars held each month. They’re designed for supervisors and officers, with the intention of increasing effectiveness, improving skill sets, and overall help with security careers.

Among the webinar topics are these:

  • Challenges and Opportunities in Providing Security During Covid-19
  • Dealing with Violence
  • Staying Motivated
  • Research Findings on Security Officer Tasks and Their Complexity
  • Training to fill skills gaps
  • Training the Security Trainer
  • Situational Awareness

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

U.S. Air Force Uses Security Robot Dogs for Patrolling

U.S. Air Force Uses Security Robot Dogs for Patrolling

December 15, 2020

As needed for certain clients WWPro uses K-9 dogs as part of our security patrol and response measures. They are very well trained, and are effective deterrents to invasive crime on properties.

The U.S. Air Force has just announced that they are in the trial period for robot dogs that will patrol areas of Air Force or related properties. The robot dogs will be used in areas that area of difficult terrain where it is harder for people or wheel-or-track-based vehicles to access. They will be driven through a virtual reality headset at a Base Operations Center, yet also have some autonomy. The patrol along a programmed route.

The robot dogs are so dexterous they can climb steps or small rocks, can right themselves if they stumble, and keep balanced while wading through shallow water or tall grass.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security and People Who Refuse to Wear Covid-19 Masks

Security and People Who Refuse to Wear Covid-19 Masks

December 5, 2020

One of the often unsaid concerns during the global pandemic is how are people who don’t wear virus masks to be approached by concerned customers in stores or by store management or by security officers patrolling the store. It is a very important question, as we’ve already seen several episodes of terrible violence unleashed by non-mask wearers upon fellow shoppers, managers or security people.

Mask wearing is, of course, the most important measure of covid-19 protection (outside of vaccination), both in not contracting the virus or transmitting it. All of our security guards wear masks and are well schooled in the science behind mask wearing.

The number one rule that we recommend for consumers and store personnel is: Don’t argue with anti-maskers. This is what the CDC recommends, and we follow this logic. People who don’t wear masks are making an emotionally charged statement that is often blended with very strong fundamentalist-type psychologies. They won’t be amenable to reason or logic. So, getting into even a first-step debate with them is not a good idea. They won’t listen, and if pushed too far could erupt into threats and violence. And, it’s good to remember that as an unmasked person increases their volume and vocal forcefulness they are spreading more droplets further that could be laden with covid-19.

Managers at big box stores have been given talking points for discussing mask wearing with anti-maskers, and are often offered complimentary masks. If they refuse to wear a mask they’re allowed to continue to shop. And generally, anti-maskers are kept at greater distances by other shoppers and store personnel.

Our security officers are trained in the same talking point, non-confrontational methods, and we work closely with company executives and management to sustain their covid-19 policies.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security During the Holidays

Security During the Holidays

November 25, 2020

This holiday season is upon us, and certainly impacted across economic, social and cultural expression by the pandemic. While the pandemic brings its own set of security measures – mask wearing, social distancing, etc – the security industry is still on duty as millions of travelers, shoppers and going-outers are doing what they always do during the celebrations of the winter end-of-year.

Tens of millions of us still went to stores for special food makings and gifts. Travel was near 2019 levels. The holiday season in 2020 is expected to be a time of attempted crime just like every year prior to the pandemic.

According to the FBI Crime Clock, there is:

  • Property crime occurrence every 4.6 seconds
  • One larceny-theft every 6.2 seconds
  • One motor vehicle theft every 43.8 seconds
  • One robbery every 2.0 minutes

Our security teams recommend some preventive precautions that shoppers can take during this Holiday season. Park in well-lit areas. Also park near security cameras, and look for security cameras on your walk to the stores you’re going to. Shop at malls or stores where you know there is a serious security force. Don’t use restrooms that are far away from the main shopping areas. Be kind and accommodating to other shoppers and the store personnel. Don’t load up with too many gifts, making it hard to carry them. Be watchful on your way back to the car.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guards and Kindness

Security Guards and Kindness

November 15, 2020

Kindness and security guards is not an oxymoronic phrasing, but really an ideal marriage of qualities: being kind while also being the ultra responsible watcher of safety for people and property at given locations.

At WWPro our security guards come out of quality backgrounds including police and military, but they also go through a battery of tests for kindness and helpfulness and a training program to bring out the best of human nature while protecting against and facing the worst of human nature.

A kind security officer is there to offer a soft smile or good words as they do their duties and people do their shopping or business. They bring lost children back to their parents. One guard recently helped a lost dog who wandered into the mall she was guarding. Security guards are in uniform, and sometimes can be armed to various extents, so it is obvious they’re there as a deterrent to criminal activity, and as a living warning to potential criminal pursuits. Yet, that responsibility, as we teach our security guards, is not an opposite to being a nice woman or man while wearing a uniform. The uniform represents decency, helpfulness and dedication to security duty.

Our guards, both women and men, are encouraged to do acts of kindness where appropriate and within the scope of their duties and to keep a friendly face while they circulate.  This goes to our professional job performance, and to the business reputation of our clients.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Top Reasons Why Businesses Use Security Guard Agencies

Top Reasons Why Businesses Use Security Guard Agencies

November 5, 2020

Hiring a security guard company is a major decision and commitment. There are four very compelling reasons that a business should be working with a security guard agency in their locale, or multiple locales.

Deter Criminal Activity of All Kinds

Preventing crime of all minor or major kinds is the #1 reason for security officers on your property. Security guards deter crime or the planning of crime, and are on scene to prevent break ins or other criminal activities that impact your patrons, personnel and property.

Access to the Latest Technology

Security guards in agencies such as WWPro have access to the latest and most advanced technology so they’re performing security duties with the most effective tools at their disposal. Technology tools increase effectiveness and overall safety for people and property.

Additional Support to Customers and Other Personnel

Security officers from WWPro are schooled in public relations and appropriate helpful interaction with customers and other personnel of your premises. This helpfulness makes for a further level of good customer relationships and builds your company reputation.

Crowd Control

For big events at your location, or in the instances where a crowd of customers may need guidance and control, security guards are trained in dealing with large crowds undergoing an apprehensive situation.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

How Our Security Guards ID Aggressive Behavior

How Our Security Guards ID Aggressive Behavior

October 25, 2020

Aggressive behavior in these times of covid-19 is not limited to shoving or the act of hitting someone on a security guard team’s patrolling of premises. Assertive or aggressive behavior can now include being without a covid mask in the public stores or venues, or coughing or shouting in which air is strongly expelled from the lungs – possibly with covid-19 virus in the droplets.

All of this more attack-type behavior can be spotted in building up by a number of steps or a combination of steps that build. This includes clenched fists, tightening of the face, narrowing of the eyes, flaring of the nostrils, restlessness, subtle or more overt hostility. Verbal threats, of course, are an obvious tell of possible escalating aggression.

For security guards in covid-19 times, there are signs of upcoming aggression which include refusal to wear a mask, lowering the mask off of the nose, agitation on the part of the individual wearing the mask, challenging people on wearing masks. This can also include not being careful with coughing, or sneezing or even talking too loudly. This can also apply to social distancing measures while shopping or being in line for the checkout.

Security guards need to be prepared for these circumstances. Ours are.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

The 5 Cool-Hand-Luke Ways for Security Guards to De-Escalate

October 15, 2020

When security officers go on the job for their shift they face the prospect of meeting several if not many situations during their hours that call for an immediate sensing of what will help the situation and how  to respond to it. These are “conflict situations,” and they’re one of the most fundamental grounds of training for security officers. Imagine what can happen if a situation that does not have to be conflict-oriented turns confrontational in a mall, hospital, airport, office building, campus, community or a small business shop. It is unpleasant and dangerous.

There are a number of steps that our security guards go through as an immediate response to potential conflict events. Our training method is to make these subconscious within our officers – so it is second nature to de-escalate.

Step One:  What is it that’s on their mind. Give them an opportunity to make themselves understood

Step Two: Sincerely apologize. Offering an apology on behalf of the company to a person who thinks they’re rational (but may be irrational) goes a long way in defusing the situation.

Step Three: Connect the dots between options and consequences. If an apology doesn’t take the level of conflict down, then in a calm, even centered, manner tell the individual what choices there are now for them, and what can happen in the moment of later as an outcome of how this situation goes.

Ultimately, there are non-verbal clues that the security person wants to always present. This means body language, voice tone, gestures and personal space.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Are Robots Going to Replace Human Security Guards?

October 5, 2020

Even in the Star Wars franchise security guard duties are not done by robots. They’re done by humans in uniforms – as least as what we see in the movies’ scenes. However, futurists are projecting that AI robots are on their way to augmenting human security guards, or in some cases supplanting them for certain vanilla routine duties, and perhaps pretty far off in the future machine robots will be all you see of security guards.

Right now, there are robots rolling along streets and shopping halls looking like 5-foot-tall coneheads, bristling with laser scanning, thermal imaging, 360-degree video and an array of sensors. They look like 1950’s Jetsons type robots, but they’re able to carry out some rudimentary duties. These include making announcements about covid-19 and other needed PA-type , keeping an eye on out-of-place events, reading license plates, serving as surveillance for camera security with human monitoring. Already, they’re on duty mostly for private property in several cities in California, in Tampa, FL, and in Boston, Atlanta and Dallas.

Here at WWPro we don’t use robots for guarding. We prefer highly trained humans personally committed to the safety and protection of your property and those on the property.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guard Demand is Up in Coronavirus Pandemic

September 25, 2020

As we have seen for months covid-19 epidemic is putting millions of American out of work. The economy has slowed into a recession, and the stock market is very volatile. Main street is looking for some kind of safe normalcy as we head into fall with Covid surging into numbers beyond those of the summer. Plus the probability of more protests as racial justice remains at the forefront of social interests and responses to police events in major and minor cities.

With all of this in the backdrop, the hiring of security guards has escalated into record levels. Security companies are striving to hire competent security personnel for the many properties (and the people on them) that need round-the-clock or part-time physical security.

The prospect of leaving properties unguarded has business owners and managers (very small to very large businesses) hiring security people as fast as they can. This is in the thousands per the more populous states like California.

The worry, of course, is on-site crime during these times of empty shops, schools, universities and slowed-down commerce in larger establishments. Hospitals, medical clinics are hiring more guards during this time of front line doctors, nurses and all health care givers.

Right now, security in hospitals is one of the most sought-after hiring groups in the professional security industry.

At WWPro we’re expertly prepared to take on your security guard needs across commercial or private property needs. We offer an elite roster of security officers and teams – highly trained from police or military backgrounds.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Off-Duty Police Integrated into Security Firms

Off-Duty Police Integrated into Security Firms

September 15, 2020

There’s an acronym taking prominence in security circles, and beginning to trickle into public awareness: ODOs, which stands for off-duty police officers. With the recent eruption of social and racial justice protests (and counter protests and unpeaceful criminal opportunism) larger and smaller security companies are moving to hire ODOs to augment their security teams. Companies have been turning quickly to security firms which can provide off duty police for their clients. At this time there is record-setting interest in ODOs for beefed up security.

There are advantages and disadvantages to this. ODO’s as police officers can make arrests whether they’re on duty or off duty. On the spot they can call in criminal activities so that fellow officers can respond if available. They have certain training in crowd control and dealing with protests that are being turned by unwanted elements into criminal opportunities or unpeaceful agitation. Disadvantages include the fact that police officers who are working under a security firm can take things into their hands without following the chain of command. Or they can be too eager to confront or to enter into conflict. Of course, these are individual traits that emerge when people are under pressure.

Many security officer professionals do come out of the police force – after leaving or retiring from the police department. They can bring enormous experience in community policing, safety and security measures. Part of the responsibility for security firms is to be sure to have excellent intake procedures for new hires, followed up by the new forms of training that security firms are now undertaking.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Taking Another Look at Security Officer Training

Taking Another Look at Security Officer Training

September 5, 2020

Training is coming up front and center in our current times with all the challenges it presents for security officers working for small to large companies, or private individuals. Training manuals, protocols and methodologies are being re-examined and updated. Some of this goes to looking at bedrock foundations as to exactly what is the appropriate role and authority of a security guard. This updating includes helpful responses to peaceful assemblies, civil rights, social justice and the latest in psychological and physical de-escalation techniques. Also included is the fact that police response times are increasing (meaning a slower response) and that social protest gatherings can come together very rapidly – as a result of social media interactivity.

Part of this review and rewrite of training is that security guards may get caught up in social demonstrations, be needed to respond in some fashion to protect client property and personnel. The all-important situation awareness for security personnel is now more critical than ever in light of the quick manifestation of protest assemblies and other situations of civic or ideological cause. Fires, traffic closures and other potential or real conflict outcomes are being injected into situational awareness for security officers and teams. The clients need to be informed of conditions so decisions can be made.

Security for property and personnel is a fluid process, and part of this training review – which WWPro is engaged in – now takes into account the mitigation response for different situations relating to peaceful crowds or individuals who are not demonstrating peacefully, and are present to instigate trouble.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Security Guard Services in a Public-Private Partnership

Security Guard Services in a Public-Private Partnership

August 25, 2020

Many thinkers in the security and law enforcement industries are stating that the pandemic, massive unemployment and the ongoing protests toward racial/social justice could lead to perfect conditions for a rise in crime. While at the same time, as the Wall Street Journal reports, the average tax revenue in cities has declined around 11%. This puts pressure on police departments to continue established levels of community and business protection. This poses several problems in working to meet protest expectations with meaningful reform, working in some cases with less money (or redistributed money) and keeping standards of policing high.

Part of the solution thinking for this has been to seriously look at a partnership between public law enforcement and private security officer companies. The thinking goes that private security guards can support in duties certain law enforcement duties thus giving law enforcement police and sheriffs more time for preventing and solving crime. This idea of a partnership is now becoming more mainstream thinking, with several important organizations of police seriously looking at how this would work.

On the security guard side, the thinking is going that private security companies need to be looking at expanding capacity and capabilities. This includes smart recruitment and screening, better and more thorough and proven training and skills cultivation, and making security a good career choice.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Looting During California Fire Evacuations – Security Guards On the Job

August 15, 2020

The many California wildfires ignited by dry lightning storms have also ignited a surfeit of looting opportunities as people take advantage of evacuations to break into resident homes and loot them.

This was reported in S.F. Bay Area and other northern California communities where wildfires broke out, evacuations were ordered and followed, and looters came in while owners were away and fire fighting and police authorities were occupied with the disaster.

One security company director stated, “Evacuees are worried that their homes may not be standing when they return. Now, they have to contend with thieves stealing their personal property.”

Neighborhoods and homeowners associations are now hiring security guard companies such as WWPro Security to protect their valuable property in the events of disaster evacuations. These guards stay on duty round the clock until the homeowners return after an “all clear” order is given. As the director points out, “Looting is a crime of opportunity. Security guards’ presence will often deter looters, but if guards see someone trespassing or taking part in other criminal behavior, they will detain the individual until law enforcement arrives.”

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Forestalling Theft Through Effective Security Methods

August 5, 2020

Here are basic, effective methods to prevent theft at your business:

1.) Install Security Surveillance Equipment: forestalling the urge to steal both from inside a business or from customers is enormously boosted through surveillance equipment. This has been proven in many psychological studies and real life cases. Install cameras and save money over time.

2.) Always Be the Most Responsible Person(s) On Watch: always observing your processes and procedures as to your inventory access. This goes toward evaluating theft-prevention effectiveness and making immediate adjustments if you detect access or opportunities for criminal activity. A professional security guard agency like WWPro really helps with this. Training employees in situational and preventative observation can make them a valuable part of the prevention team – saving you money and serious problems.

3.) Practicing Attention: learn the common traits of behavior that thieves exhibit, and pay attention to all activities involving your inventory storage, display, routing and other avenues for theft. This, of course, includes theft of knowledge or data, which takes this to a more sophisticated, subtle level. Again, consult with a firm like WWPro Security for best practices, knowledge and training.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Security Guards Boost Company Policy Cooperation

July 25, 2020

Company policies and directives on behavior can often be gotten around, sidestepped or simply ignored. And this relates to the company brand and reputation in the customer market place. It has been shown that security guards are a positive force toward company policy cooperation.

Here are a number of ways security guards contribute to company behavior.

1.) Uniforms are actually an informing and forming contribution. Official uniforms are perceived differently subconsciously. They carry more weight, and a certain amount of authority that can politely and sensitively correct certain situations.

2.) Security officers are impartial to the policies, as they are outsiders to the company staff that created the policies yet are not exempt to the policies. Indeed they are supposed to be exemplars of the policies and directives. With this outside observer status security personnel are less likely to “look the other way” as could supervisors or report-tos when company personnel bend the policies.

3.) Security professional management is very experienced across a large variety of company ecologies and can be very helpful in consulting on policy challenges companies may be experiencing.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Responding to Covid-19 as Elite Security Officers

July 15, 2020

Part of dealing with the ongoing spread, surges and reemerging of covid-19 is preparing for it – never assuming that it’s tamped down, not being communicated. Even in Asia, where strict protocols have successfully beaten back the virus, there are re-emergences, and security officer companies in all these countries are taking logical and forceful steps of preparation and practice.

Among the preparation layers we employ at WWPro is a deep list of resources that are updated daily so our management team is completely up to date on scientific thinking, facts and impact projections. Essentially, covid-19 is a real and present threat – even lethal – and being aware of all the information on an immanent threat is critical to prevention. We study our resources, and then make adjustments in our practices so we’re ahead of the virus. And as Dr. Fauci, the leading science voice on covid-19 response, this virus is very smart in propagating itself.

Our clients are #1 to us: their people and property. So our safety measures in terms of the coronavirus directly impact the safety and health of our clients’ staff and customers. Property is also given extraordinarily careful attention as property surfaces can harbor the virus for hours to days. Part of our assistance to clients is to participate in planning that includes routine deep cleaning and other measures that keep facilities – small to large – safe.

Our training methods and regimens with our team include covid-19 precautions and response, including communication skills and de-escalation skills.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Security Guard Duties Continuing in Summer Covid-19 Times

July 5, 2020

With the debate going on among political leaders and school administrators and parents over the opening of schools this fall, there is another dimension of that discussion that is not getting media attention.

That is the security personnel who are serving as student and property guards at schools. This is usually a situation in which the threat situation involves someone who may be threatening violence to the staff and student body. Security guards are there to deter and thwart such incidents. However, in these pandemic times, the greatest threat to schools is the virus itself. And it is a threat to the students (who can contract it or become unwitting virus spreaders to loved ones back home) and the adult staff – including the security staff. This is true of smaller schools on up to large universities.

Our WWPro security guard staff are prepared for school opening duties, and are undergoing extra training and learning to be able to responsible protect themselves while protecting students, school staff and property.

Part of the school security guards’ responsibilities are participating in making sure that the students are practicing all the mediating measures that are in place for limiting the spread of covid-19. The number one job of our security guards to is maintain a calm, helpful demeanor during normal times or incident occasions. This is important for the students and staff well being.

We apply this same approach to all businesses that are open during this pandemic period, and employ our security personnel.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

De-escalation Techniques Used by WWPro Security Guards

June 25, 2020

At WWPro our security guards are an elite team schooled in all techniques relating to the protection of property and the safety of people on the property – including customers and staff.

There are times when a situation develops in which threats to people or property (or both) are apparent, and security officers must respond. It is certainly not acceptable that staff workers are going to respond (and are often forbidden to do so according to company policy), so it is in the hands of the security personnel to intelligently take steps to de-escalate the situation.

There are 3 strategies that security officers go through in response to threats:

  1. Warning Signs of Impending Escalation
  2. De-escalation Steps
  3. Don’ts in Threatening Situations

Warning Signs:

Situational awareness is the watchword for security guards, and for situations that may be escalating, here are the warning signs:

  • Direct threats
  • Bragging about previous violent encounters
  • Yelling
  • Extensive profanity
  • Violating security guard’s personal space
  • Finger pointing
  • Heavy breathing/flaring nostrils
  • Making fists

De-escalating Situations:

The first rule of de-escalating a bad situation is to not take an aggressive stand, as this is an accelerant that adds fuel to the fire.

  • Prepare with a Plan for security response to a range of situations.
  • Understand the situation from the perspective of “these are people,” and not just viewing them as threats. This is done through a flash-understanding of the backstory of everybody so that offhand comments by security don’t worsen the situation.
  • Listen means not interrupting and actually listening to what is being said. Maintaining eye contact and repeating what they’re saying back to them as an affirmation of listening.
  • Communicate is in both words and in how the communication is being said, and in body language. Staying calm and not forcing the distance between the security person and the disturbed individual.
  • Collaborate in the sense that the disturbed individual needs to feel that someone is genuine in attempting to help them. The intent is to resolve the situation.
  • Document the situation after the fact so that there is an accurate record of what transpired. If recording is being done during the event, it is best to ask or inform the individual on the recording.
  • Debriefing among the team so that all security personnel learn from it and can ask questions or contribute feedback so there is a shared outcome of the event.

What Not to Do:

  • Don’t make promises that can’t be kept.
  • Don’t interrupt the individual – critically important.
  • Don’t make any level of threat to the individual – that is not resolving, that is escalating.
  • Don’t show frustration in body or voice.
  • Don’t use typical responses like “calm down” or “just breathe” as those can stimulate a negative response.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Prepping Your Business For Covid-19 Re-opening with Guards

June 15, 2020

What do businesses depend on? Traffic. Potential customers either walking in the store or buying online. One’s foot traffic and the other is eyeball traffic. In you don’t have foot traffic coming into your store, then the worry and anxiety is mind-numbing. The store or restaurant needs to open, and people need to be willing to go and shop or eat or use your services. For all the small and mid-size businesses in the U.S. which are reopening with certain pandemic cautions in place – there are a number of critical security concerns. And now that many states are experiencing a resurgence of the covid-19 with cases spiking upward, the question of security guards for protecting staff, customers and property is of top concern.

Some states are mandating that masks when out in the public. And there are cultural groups of people who are resisting those state mandates. What happens in your store if masks are required by state decree and your employees are the ones who have to face people who are resisting mask wearing and are being told they have to have a mask to come into the store, restaurant, gym or salon and don’t want to. Some people have already turned violent in some states. This is a real concern for business owners and managers – how do you handle people as you’re opening up and the new norm is following social distancing and wearing masks.

Are trained security guards the way to go? Trained to talk respectfully and psychologically toning-down the situation so that no untoward events take place.  That’s part of our training now in the covid-19 period. Our security guards are helpful and participate in the need for covid-19 security while also performing conventional protection duties.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Security Challenges That Need to be Well Covered

June 5, 2020

As the U.S. economy struggles to reopen methodically or haphazardly depending on the state, companies (both sole proprietorships to corporations) are looking more deeply at security and their venues, property and staff. It is a time of re-thinking security responsibilities and looking at how they can be budgeted in to get through this pandemic period. Infection has now become a concern as worrisome as crime. If an infected person comes into your place of business, and covid-19 is passed along, and there is contact tracing that traces back to your business as an origin source, and that knowledge is made public through news outlets or health administration outlets, how does that impact your business? It could be closed, or public trust falls off.

A specific concern that’s being discussed among businesses and security firms such as ours is: how to do you deal with mentally unwell, fanatic or desperate people who could purposefully or inadvertently bring in the virus, and spread it through a variety of overt of covert means.

Businesses are looking at how to implement social distancing, how to take temperatures to catch fevers, how to request mask-wearing, how to handle no-touch transactions and protect customers and employees from sneezes, loud talking or shouting or other virus-spraying events.

Then, there is the question of: is more security needed in the form of security guards and what are the policies that govern those guards in terms of pandemic prevention as well as crime prevention. New equipment is needed. Some technology may be needed. Training is needed. Incident reporting needs to be updated. Situational awareness is heightened.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 or short term situations – all inquiries welcome>

Oakland Community Hires Security Guards For Extra Protection

May 25, 2020

Communities are organic and ecological, responding to outside stimulus and internal forces that change over time – sometimes very quickly. Even large communities - comprised of ethnic, racial, political, cultural groups – are in an evolutionary state. They are in a Darwinian state as they adjust either forwards toward further harmony, cohesion, safety and financial well-being, or going backwards or devolving.

This becomes a neighborhood by neighborhood phenomena – the evolution of a community. And this does, of course, include how neighborhoods deal with crime in their businesses and homes. And this relates directly to how well police are performing in their community policing duties.

Oakland, CA, has seen a spiking of crime recently, and its very worrisome for residents in certain neighborhoods. Robberies are up 54%, burglaries up 40% and car theft up 33%. Those are big climbs. As a Darwinian response to this Oakland neighborhoods are banding together financially and purposely to hire security guards as an augmenting of the city police force.

Hiring security guards to help guard Oakland neighborhoods is not just for the more well off. Residents of middle class area Maxwell Park chip in .50 a day for a security guard to patrol their homes four hours a day.

Some of the security officers being hired are armed. Some are not. And they don’t take the place of police. But the are a powerful deterrent, and the word goes out that certain neighborhoods now have professional security protection.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Armed guard

Armed Security Guards During the Pandemic

May 15, 2020

The coronavirus has been catastrophic for many small businesses, from restaurants to jewelry stores to even local credit unions. As we go into the summer we’ll see more and more how opening up businesses to the public triggers further covid-19 outbreaks, these potential increases in the disease in turn affecting overall business livelihood. It is a cycle that is being closely watched. In the meantime, certain businesses are open or are planning on opening as states allow them too. Many of these businesses will need armed security guards.

Armed security guards are a very weighty step for a business, coming with grave responsibilities. We’ve already seen instances across the U.S. where customers coming into big stores or restaurants are reacting violently to being required to wear masks. Employees have lost their lives, or been gravely wounded.

These kinds of tragic incidents may be prevented with the presence of armed security officers. Any store or place of business with valuable property or the potential for injury to customers should be looking at deciding to hire armed security officers. As we open up, and all 50 states are not opening up to a certain degree, there will be a wise demand for deeply experienced military or police background security people armed and ready to respond to whatever threatening situations may arise. The pandemic is proving to bring out the worst in people, along with the best in people. It is best to be prepared.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Car lots

Three Businesses That Require Specific Security Needs

May 5, 2020

We’ve identified three businesses that require special security approaches, two of which are “essential” in our pandemic world, and a third business type that will be back in business sometime next year. Crime is decreasing overall across the U.S., and part of that is because security guards on duty serve as effective deterrents to would-be criminals or vandals.

The three businesses are hospitals, car parking lots, and event centers.

Hospitals are at the heart of our frontline response to the coronavirus. The doctors, nurses, orderlies, care givers are, of course, our contemporary heros now. We’re seeing the mid-Western and southern states enter into greater hospital stress as more covid-19 cases go acute and need hospital care. Before the coronavirus outbreak hospitals required special security needs. Among them were having to deal with patients and families who are distressed and may lash out when given disturbing news. This can certainly happen in covid-19 cases too. Theft of prescription drugs is prevented by security officer presence. Even infant abduction is a specific concern. Guards should be posted at entry and exit points to handle immediate incidents.

Commercial Park Lots are in use during the pandemic, and as airlines set up procedures for safer flights, more people are heading to airports. So the uptick of parking lot usage means more security personnel needed to be on duty. Commercial parking lots are considered a high security area. Over 10% of property crimes take place in parking lots. Which  is why we’re all very careful about locking our cars and not leaving items in the car when we leave the car to travel. Nevertheless, theft often occurs, cars stolen, altercations break out, or illegal transactions are undertaken. Lots are often very large in size, which presents ripe opportunities for crime – even with camera coverage. Lighting at night contributes to safety, and insufficient lighting is a serious problem. In-person security mitigates both size and lighting challenges.

Event Centers with their hosting of thousands of people present the problems of high density crowds. From concerts to conventions, the herd size of people is particularly problematic for good security. CCTV can’t cover everything, so security personnel on the move can spot and deter any untoward events. Security officers can handle people entering unauthorized areas. And they can spot potential terrorist activity.

We’re available for meeting your security officer needs, customized to what you require for your 24/7 situations – all inquiries welcome>

Covid-19 Mask

Kick-Starting Your Business in 2020 – Ways Security Guards Help

April 25, 2020

The coronavirus has ground to a standstill many retail businesses. Several big retail companies are teetering on bankruptcy as people staying at home are not out shopping and spending. There is talk of beginning to open up retail businesses and restaurants in certain states. And part of this opening up is making sure that both the staff and the customers are protected in the stores, restaurants, gyms, salons and many other retail outlets. The PPP loan program from the SBA has helped a certain amount of small businesses to stay afloat while waiting for an opportune time to resume welcoming customers to street stores. So, the situation is one of financial wherewithal, health and safety, and then the willingness for consumers to go out and shop.

One way that small businesses and large ones too can help the perception and reality of being safe while shopping or eating or working out is to have security guard services.

Here are the specific ways that security officers:

  • Health and Safety: for stores or services that are trying out opening up or are “essential” the presence of security personnel is very helpful in reminding people to maintain the 6-foot safe distance, to wear masks in retail environments, to give safety reminders, and to be generally watchful.
  • Financial Risk Lessened: quite a few companies are seeing a rise in criminal or cyber activity during the epidemic. Security officers, which can be 1 person or a team depending on the size of the need, are a frontline deterrent to those who would do steal or do harm to property and customers. There can even be terrorist-style attacks of sick individuals who must be prevented from mixing with customers.
  • Consumer Confidence: the gold standard of retail success is traffic coming into your store or stores. No customers means no business, and no profit and no ability to maintain employees and lease/operating expenses. So consumers being confident in your store during covid-19 times is a psychologically critical perception for your establishment. Security guards do contribute to this psychology of confidence. Officers help build the reality that this particular store is safe to enter and shop around. Eventually, as we get more testing in place and screening becomes commonplace, guards may be an integral part of screening.

We’re available for short or long term time frames for our range of security officer services – all inquiries welcome>

Smart Robots Deployed as Coronavirus Security PA Announcers

April 15, 2020

Our WWPro security guards are the most vetted and skilled in the business, and are there on the frontlines of the pandemic burning through us every day and night. And now security personnel are often required to approach people and suggest more social distancing or to wear a mask and other mitigation protocols that have been adopted nationwide.

However, there are AI supplements to help security guard teams. Knightscope is a robot manufacturer, including the 1950’s rocket shop shaped ones that roll around like R2-D2 from Star Wars. Knightscope has recently set up a downloadable software feature that has the robots speak Covid019 Public Safety Announcements as it makes its rounds in public or private areas.

Three models of robots have the feature, which is free.

The announcements include the following, and are given when a person is detected, or randomly, by a time schedule, by location, or as controlled by a controlling professional.

  • “Please maintain a safe distance between you and other people - I recommend at least 6 feet.”
  • “Thanks for joining me for a breath of fresh air. We don't have to remain indoors, but let's avoid being in close contact with other humans.”
  • “Be sure to wipe down any surfaces you come into contact with. Please disinfect your hands with an alcohol-based sanitizer and avoid touching your face.”
  • “Washing our hands is fun! Oh, wait.... I don't have any hands.”
  • “If you are feeling ill, please refrain from entering this facility. Instead, please push the button on my head to speak with a human.”
  • “Please refrain from physical contact, including shaking hands.”
  • “Social distancing is in practice and required here.”

We’re available for short or long term time frames for our range of security officer services – all inquiries welcome>

New Duties for Security Officers in Today’s World

April 6, 2020

Security guards carry grave responsibilities and duties as part of their daily jobs. It is a far different work profile than 99% of other jobs. It involves danger, exposure to unusual stress, and the kind of response time and decision-making we associate with police or military work. Security officers are the front line of protection of private or commercial property and the people occupying those properties. So, they literally stand in harm’s way to protect businesses’ property, customers and employees.

But now in the midst of the covid-19 pandemic that is impacting us in the U.S. so severely, security officers are being asked to pick up duties not normally in their job profile. They are now responsible in some business cases for activities involving the health protection of employees and customers and even participating indirectly in the virus cleansing operations of physical properties. Among these duties are taking temperatures of individuals.

This health security is creating demand for security personnel, which is good for the security guard business. And, it is also creating expectations of security personnel. An interviewee in Security Management states: “As you can imagine, it’s extremely challenging, People who never had security now have the need for it. And some of them also have expectations that are kind of unreasonable.” Some companies are complying with these new pandemic-related duties, and others aren’t.

One of the challenges in this new era of security officer demands is getting the appropriate PPE gear for officers.

At WWPro we work closely with our clients and potential clients to look at all their needs and jointly decide what is appropriate for our guard personnel to be performing during these times.

We’re available for short or long term time frames for our range of security officer services – all inquiries welcome>

Security Guard Demand is Up in Coronavirus Pandemic

March 25, 2020

While the covid-19 epidemic is putting millions of American out of work and seeking relief in unemployment insurance, the hiring of security guards has jumped in the midst of this global crisis. Many security companies are looking far and wide to hire competent security personnel for the many properties that need round-the-clock or part-time physical security.

The prospect of leaving properties unguarded has small to mid-size to large-size business owners and managers hiring in security people in large numbers. This is in the thousands per the more populous states like California.

The worry, of course, is on-site crime during these times of empty shops, schools, universities and slowed-down commerce in larger establishments. Hospitals, medical clinics are hiring more guards during this time of front line doctors, nurses and all health care givers being taxed with covid-19 cases and life-saving measures. Right now, security in hospitals is one of the most sought-after hiring groups in the professional security industry.

Even grocery stores are beefing up security in response to the pandemic’s potential crime opportunism.

At WWPro we’re expertly prepared to take on your security guard needs across commercial or private property needs.

Call us soon to talk over your security requirements – we’re available for short or long term time frames for our range of services – all inquiries welcome>

Security Guards and Dealing With Coronavirus Pandemic

March 15, 2020

With the rapid spread of the covid19 coronavirus throughout the U.S. and social distancing in effect, the role of security guards has taken on new meanings and responsibilities. The coronavirus is also forcing the temporary closing of a range of businesses, changing of hours open, requesting workers to work from home, curtailing of all manner of travel, and other measures.

Security guards may be among those laid off as a result of large sporting events or all large-gathering type events being canceled for the duration of the outbreak. Yet, large establishments still need top level security teams in place to keep their property secure from those taking advantage of shutdown times. So, it’s prudent to talk to companies like WWPro to see if your security needs during the coronavirus outbreak are where they need to be. This can apply to hospitals, industrial or warehouse storage facilities, campuses, business complexes.

As security officers, we’re looked at as the frontline of defense in proscribed environments like malls. In the case of the covid19 outbreak, the frontline is really emergency responders, nurses, doctors and other medical personnel. However, security guards on duty are expected to be thoughtful in helping people act responsibly and wisely while in the environment the officers are guarding. This would include advising people who are coughing or otherwise sickly to return to their homes and not expose other people, or that they should be going to a doctor to see if they should be tested for coronavirus. Large congregations of people over 30 in number should be broken up.

Security officers should be wearing gloves for their own protection, as they will be touching many surfaces on their duties, avoiding face touching, and perhaps wearing an n-95 mask.

There are already reports of a security officer in Manhattan testing positive for coronavirus. Our WWPro policy is to have our security officers stay at home when sick with any cold or flu, and, of course, if any symptoms of coronavirus are presenting. Our guards report to us daily as to health conditions and we reach out to our teams to monitor health status for both their personal well being and for our on-duty performance.

Let us help with your security team needs – we’re available for short or long term time frames – all inquiries welcome>

The Hours Security Officers Are Most Often Attacked

March 7, 2020

Part of what our management team here at WWPro look at are statistics of behavior or patterns of circumstance that impact our security guard services. We are always striving to provide the best security for our clients. “Best,” of course, covers a lot of territory, which includes most responsible, most self-aware, and most forward thinking. So, we are up to date on data that influences our decision making, training and follow-up with our security officers. One very interesting piece of data that came out recently is well-resourced study on the hours that security officers may be attacked while on duty.

Statistics harvested from a variety of sources (news articles, law enforcement incident reports, private agency injury follow-ups, workplace violence data in the US) indicated the hours of most harm, as follows:

For security working in offices, manufacturing facilities, distribution facilities, business complexes — Mondays, Tuesday and Fridays between the hours of 10 am and 4 pm are when security officers are most often in some way attacked toward being disabled – 41% of the time.

An interesting and revealing set of facts. During normal working hours on Mondays, Tuesdays and Fridays security guards are most likely to be assaulted and/or injured at non-retail types of businesses.

For retail stores and complexes (including malls), the study found that uniformed security or loss prevention officers during these same hours made the majority of their apprehensions for theft or other felonies. And that robberies of jewelry stores or other high value boutique shops occurred from 10am to 4pm.

For security people working in apartment complexes, nightclubs, hotels and gambling establishments the hours of most danger are on Thursdays between 11 pm and 4 am.

Our response is to have our officers on a more-alert status during these hours, more aware and more preventative of assaults or attacks.

Let us help with your security team needs – we’re available for short or long term time frames – all inquiries welcome>

The Totality of Strong Security, The Four P’s

February 29, 2020

The security of your estate property or company property (campus, mall, warehouse, hospital, retail store, etc) is an intelligent alliance between your security guard provider and you or your company managers. The totality of security is inclusive of excellent security officers who are highly trained and expertly responsive and how the company itself (or the personnel on a private estate) is administrated in terms of policy and response to untoward or criminal events. These two elements, the security team and the company or family team work together across all expressions of best performing protection for property and people.

This approach of company response is summed up in the 4 P’s: Policy, Procedure, Plan, Practice.

  • Policy — a critical factor of your company’s security approach is exploring and creating written policies that include all compliance and regulation measures (fire safety for instance, or earthquake safety) that are general or industry specific. Policies concerning security should be written out and express perceptions, beliefs, cultural values and do’s and don’ts. This includes responsibilities to customers and to employees.
  • Procedure — take your policy to “how you carry it out” which is procedure. This is the day to day, hour to hour outline and detailed instructions for carrying out security policies inside the company and as it relates to customers or other vendors or law-and-order entities. This includes entry and exit to buildings, visitor procedures, protection of private information, incident reporting and response, end of day checklists.
  • Plan — What you do when an incident actually occurs is the plan. It outlines and details the response to untoward, unknown, unexpected or criminal intent activity. There could be multiple plans depending on the events planned for. Critical to the plan is the speed with which a decision needing to be made gets to the decision-maker, the right person with the right authority to decide. This called an escalation path. Plans include the relocation of people to safe areas, and the entire flow of how this procedure is handled so all managing of people involved is done calmly and professionally.
  • Practice — The art of the drill is the final capstone to company or estate security. Policy, Procedure and Plan need to be practiced in detail, and in simulation of the event or emergency. Plans that are written out require realistic walk-throughs ensuring that everyone involved is familiar with their responsibilities, procedures and contingency plans. It also helps to identify problems in the response or areas that are not well addressed yet. Creating a training curriculum is part of this final step. Don’t let the security measures and responses become stale by not having practices. Keep everything fresh.

Let us help with your 4 P’s and other security team needs – we’re available for short or long term time frames – all inquiries welcome>

Security Officer Team and Emergency Preparedness

February 15, 2020

Our WWProtection security guard officers are tasked with many grave responsibilities, all relating to the protection of valuable property and the security and safety of people occupying that property temporarily or permanently.

Among these responsibilities is for security team leaders and officers to be aware of and practiced in any Emergency Preparedness Plan that is in place for the venue that is being protected. So, if this is a shopping mall or a hospital or a private jewelry store, then any EPPs that have been established by the management need to be clearly understood, memorized and rehearsed to perfection on the part of the security officer team. When a real emergency strikes (such as an earthquake in California, tornado in Ohio, hurricane in Florida, terrorist attack in Boston), the security detail by default become leaders, comfort-givers and inspirers.

Sometimes our WWProtection management team is invited to participate in the strategizing and creating of an Emergency Preparedness Plan. Our experience in emergencies runs a very wide gamut of small to large scale disasters and how to best respond to them both for the welfare of people exposed but also the property that is impacted.

The basic elements of a EPP that include the duties of the security details are three-fold:

  1. Assess the risks: any venue from an industrial plant to an entertainment park to a small store needs to have the risks of a variety of disasters seriously looked at, with the priority being on the type of emergencies that are local to the business or estate. Of course, terrorism and fire need to be part of this planning.
  2. Write the plans, which should include security team responses in detail. These are the instructions and response protocols for whatever catastrophe that is being planned for. Many companies will write separate plans for each major disaster being prepared for.
  3. Train and drill: the training of the staff (which includes the security details from all shifts) is paramount for the best response to crises, and for the most comforting leading of people who may be customers or guests on your property. The security people are looked at in emergencies as guides, leaders, directors, etc., and they need to be trained for this role. The drills are what make it as real as possible for all the personnel involved, particularly those who are the first line of defense in security and safety.

Call us today to talk about how we can serve your security officer needs, available for short or long term time frames – all inquiries welcome>

Gated Community Security – Mistakes That Could Happen

February 2, 2020

Gated communities are gated for a reason: to keep unwanted, uninvited and undesirable people out of the community. The surrounding fence or wall or natural barriers of a “gated” community are the old world village timber fence, or the strategic city wall (think Troy)  or the castle ramparts.

Gated communities need certain security considerations. For one thing there are many people, families, couples, individuals of the community who need to be guarded from all manner and strategies of intrusions. In this case there is not just one individual or family. But a small village full of families or couples requiring top level protection.

Here are some key areas that we focus on for securing gated communities.

  1. Make sure the entries to the community are fully secure. No entry point is overlooked for us. Very skilled burglars can gain entry through electronically controlled gates. So, a security officer and a station should be established at every entry point.
  2. Make sure that the security detail has a direct access to each resident of the community. This is both for the security personnel to reach the residents, but also, of course, for the residents to reach the security officers on duty. There can also be a security representative who is available to respond to member’s concerns.
  3. Gate communities are targeted by burglars to determine if there are any security openings to use. One of these can be a temporary absence of a security officer at a station. This should be part of a top quality security guard company’s M.O. – making sure stations are always manned.
  4. Making sure that gated community residents are educated as to the security protocols that are in place from our team. Certainly helpful is a community that understands the importance of security and the security officer team that is performing this function, and is wanting to cooperate with and be pro-active in overall security practices.
  5. Keeping complete and accurate visitor logs, including guests to community members, is a vital facet of best practices security for a gated community.

Call us today to talk about how we can serve your security guard needs, available short-term or round the clock – all inquiries welcome>

The Line In The Sand From Private Security Guards

January 15, 2020

It is a truism that you can sleep safer and participate in your work or home activities with more confidence if there are security guards on duty – there for the express purpose of keeping your private property and you and your love ones or important people safe. For people of wealth or star power or influence, there is little distinction between a private and public life. If you’re known, then per logic, you’re part of the public zeitgeist. This almost always means that for people wanting to break the law for gain or retribution or political statement, they know who you are and perhaps are making plans that involve you and your property.

Exposure from wealth or renown is the awful, regrettable reality. It’s been true from proto European tribal times to the Mesopotamian, Egyptian, Roman, Indian and Chinese empires, on through the monarchies to Wells Fargo in the West and the super rich of the late 1800’s Gilded Age. The job of security guard, and being part of a security guard team, is noted throughout all history as a necessary defense and deterrent.

A security guard unit working for your private estate is a distinctive line in the sand and strong anti-penetration bulwark against bad guys with intentions of harm. Criminals, vandals, stalkers will take security guard teams and strategy very seriously and their very presence deters most penetrations.

If you even have a thought or slight concern that you need security protection for your properties and the people on them, then you should be seriously pursuing a security guard company like WWProtection.

Qualifications to look for in a security guard company?

  1. Deep military or police experience for its team members
  2. Is the security person or unit demonstrably experienced in property security.
  3. Does the security agency have experience with companies like yours
  4. Do they have up to date insurance and licensing

Call us today to talk about how we can serve your private security guard needs, available short-term or round the clock – all inquiries welcome>

Security Guards Needed More Than Ever In Today's World

October 8, 2019

In today's world there is certainly much goodwill, altruism, empathy, sympathy and the sense of being helpful to our fellow humans. We see it all the time, among our neighbors who give a helping hand or a generous encouragement shoutout to a homegrown new front yard project. And even as we travel abroad, the spirit of helpfulness, of humanistic camaraderie, and cultural common ground does live and is thriving - for most countries.

However, in today's world there are also more threats to us in where we live, shop, work or play. Terrorism, both national and international, is a constant threat that can explode out of seeming nowhere. And weekly shootings in schools, stores, restaurants, clubs, places of worship and other public venues by disgruntled armed individuals is a commonplace threat that all are aware of. Criminal threats to our property are a looming reality we need to acknowledge and prevent or interdict. And there are just the plain vanilla threats of people who suddenly do actions of harm, either more minor like shoplifting or major in suddenly taking out grievances and disaffections with a range of weapons or resorting to bodily assault. In private warehouses and storage or shipping facilities, there are planned incursions that can come in the dead of night, using very sophisticated technology and stealth toward criminal enterprise that can cost your company millions. There is loss of inventory in small stores. There is the relations between the security officers and the customers or employees that must be maintained at a courteous, helpful, even wise level - without creating friction.

Our company philosophy and mission is to provide the best team to cover all these vital needs, as well as being customized to your property and people's situation. We strive to fit you, not the other way around.

It's not a question of "Do you need security officers?" but rather a cognized and recognized understanding that you do need the best security that you can rely on, and yet is affordable.

Contact

Los Angeles Office
7108 North Rush Court
Reseda, CA 91335
310 746 6404
info@wwprotection.com

PPO #17952
PI #13043

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