Down in Cancun, Mexico, a popular visitor town with excellent hotels, our WWPro security services are often hired at hotels for both long term and short term periods. Often, our guards are armed, prepared for whatever threat may come into the hotel’s environments—threats to guests, staff and the hotel property. As well, in Los Angeles, our security personnel are hired to provide expert, preventative and reactive protection for special events or as a continual presence. In some cases, our officers are in plain clothes.
Hotels with a constant stream of guests and exposed access areas of entrance and exit are by definition open to threats of property and people — even with in-house security personnel. This can include terrorists threats to burglary, robbery, con jobs to intimidation to just a sense of fear guests may experience with an unruly guest or circumstance. Security officers can assist with crowd management during check-in and checkout times, and be available to answer questions from guests. Conventions are often a critical time to have extra security that is trained in event security.
There is also the reputation of a hotel to consider. In today’s online review world, a review that mentions an unfortunate security event for a hotel guest can be extremely negative to the reputation of the hotel, and that means business is lost as potential guests go elsewhere.
Overnight security officers are able to keep an expert eye on parking lots or garages and other exposed areas at night, as well as monitor hallways and elevators and other operating plant spaces that is the industrial part of the hotel. Credentials can be checked to ensure protection of guests and employees, and security personnel are available to escort employees at times when such escorting ensures safety.
With these and other security concerns, hotel management should be looking at an outside security presence, and specifically at how much they should have.